At arenaflex, we're dedicated to delivering exceptional health care experiences that make a meaningful difference in people's lives. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals who share our passion for innovation, customer service, and teamwork. As an Experienced IT Service Center Technician, you'll play a critical role in providing technical phone support to arenaflex employees, contractors, clients, and vendors. If you're a motivated and customer-focused professional with a passion for technology, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading health care company that's committed to delivering enhanced human-centric health care for a rapidly changing world. Our brand is built on a foundation of heart, and we're dedicated to making a positive impact on the lives of our customers and employees. At arenaflex, we believe that our employees are our greatest asset, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
**Key Responsibilities**
As an Experienced IT Service Center Technician, you'll be responsible for providing advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. Your key responsibilities will include:
* Providing technical phone support to arenaflex employees, contractors, clients, and vendors
* Answering calls, opening and escalating tickets, triaging and troubleshooting support issues, and determining business impact of an issue to escalate outages correctly
* Working tickets in your queues and collaborating with an internal escalation team to resolve or route issues
* Acting as an intermediate hardware and software technical support resource
* Escalating IT Tier 2 tickets appropriately after all prerequisites have been completed
* Coordinating with other IT Tier 2 areas to resolve incidents and complete service requests as necessary
* Consistently delivering excellent customer service while striving to exceed standard levels of service and support
**Essential Qualifications**
To be successful in this role, you'll need to possess the following essential qualifications:
* 1+ years of call center phone support experience
* 1+ years of experience with Microsoft Operating Systems, including Windows XP/7/8/10; MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome; Active Directory; Microsoft Applications, including the MS Office Suite; Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software; HP Printer Support
* Ability to work M-F 2PM-10:30PM EST after training period (training will be M-F 8-4:30pm for the first 6 weeks)
* High school diploma or GED or equivalent experience
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* 2+ years of desktop support experience
* Excellent Customer Service skills
* Strong Analytical Skills
* Ability to adapt to an ever-changing environment
* Ability to handle a high stress environment
* Experience working in a high call/ticket volume environment
* Strong critical thinking skills
* Experience with SCCM, Dameware, and ServiceNOW (or similar Service Desk ticketing system)
**Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
* Technical expertise in PC hardware, software, and peripherals
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work in a fast-paced, dynamic environment
* Strong critical thinking skills
* Ability to adapt to new technologies and processes
* Strong teamwork and collaboration skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced IT Service Center Technician, you'll have access to a range of learning and development opportunities, including:
* On-the-job training and mentorship
* Formal training programs and certifications
* Opportunities for career advancement and professional growth
* Access to arenaflex's extensive library of online learning resources
* Collaborative and supportive work environment
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that's committed to creating a positive and supportive culture. As an Experienced IT Service Center Technician, you'll be part of a team that's passionate about delivering exceptional customer service and making a meaningful difference in people's lives. Our company culture is built on a foundation of heart, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive compensation and benefits package that includes:
* Competitive base salary
* Bonus, commission, or short-term incentive program
* Medical, dental, and vision benefits
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
* CVS store discount and discount programs with participating partners
**Conclusion**
If you're a motivated and customer-focused professional with a passion for technology, we encourage you to apply for this exciting opportunity. As an Experienced IT Service Center Technician, you'll play a critical role in delivering exceptional customer service and making a meaningful difference in people's lives. Join our team at arenaflex and discover a work environment that's inclusive, supportive, and empowering.
**Apply Now**
To apply for this role, please visit our website and submit your application. We look forward to hearing from you!
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