Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we may have the purr-fect opportunity for you!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a remote Customer Service Representative, you'll have the flexibility to work from home in Texas and enjoy a starting wage of $15.50 per hour, with opportunities to learn and further develop your skills while working remotely.
**About arenaflex**
arenaflex is a leading e-commerce retailer that's dedicated to providing an unparalleled customer experience. Our mission is to make a difference in the lives of our customers and their pets, and we're committed to delivering exceptional service, quality products, and a unique shopping experience. As a Customer Service Representative, you'll be an integral part of our team, helping to drive customer satisfaction and loyalty.
**What You'll Do**
As a Customer Service Representative, you'll be responsible for:
* Communicating with customers who contact us regarding different subjects, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
* Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
* Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience
* Strong written, verbal, and listening abilities, as demonstrated in a written assessment
* Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintaining confidentiality and securing critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience
* A work area acceptable for webcam use
* A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here are just a few reasons why you'll love working with us:
* **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values diversity and inclusion among all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now!**
If you're ready to join a dynamic team and make a difference in the lives of our customers and their pets, apply now!
Apply for this job