At arenaflex, we are dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and travel services, we are seeking an experienced Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home, providing you with a better work-life balance and the flexibility to manage your schedule.
**About arenaflex**
arenaflex is a renowned organization that has been serving its members and customers for decades. We are committed to providing top-notch insurance and travel services, ensuring that our members feel safe and secure on the road. Our team of experts is dedicated to delivering exceptional customer service, and we are looking for like-minded individuals to join our ranks.
**Job Summary**
As an Insurance Customer Service Representative at arenaflex, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging and rewarding role that requires strong communication and problem-solving skills.
**Key Responsibilities**
* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
* Perform other duties as assigned
**What We Can Offer You**
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free arenaflex Premier Battery Membership
**What We Need from You**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Schedule**
* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team
* Saturday hours would be 9 a.m. to 3 p.m.
**Why Join arenaflex?**
* arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences
* We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply
* Our investment in Diversity, Equity, and Inclusion enables us to meet our goals and support our values while serving our Members and customers
**How to Apply**
If you are a motivated and customer-focused individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
Apply Now!
We look forward to welcoming you to the arenaflex team!
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