At arenaflex, we're revolutionizing the way people connect with each other and access information from anywhere in the world. Our innovative satellite constellation, Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of the arenaflex Starlink Customer Support team, you'll be at the forefront of this exciting journey, ensuring that our customers have an exceptional experience with our cutting-edge technology.
**About arenaflex**
arenaflex is a pioneering company that's pushing the boundaries of space technology and exploration. Founded on the belief that humanity's future lies among the stars, we're actively developing the tools and expertise needed to make this vision a reality. With a strong focus on innovation and collaboration, we're creating a new era of space travel and exploration that will benefit humanity as a whole.
**Job Summary**
As an Experienced Full Stack Customer Support Associate – Bilingual Italian (arenaflex Starlink), you'll be responsible for providing top-notch support to our customers, ensuring that their experience with Starlink is seamless and enjoyable. You'll be the face of arenaflex to our customers, and your exceptional problem-solving skills, attention to detail, and passion for delivering exceptional customer service will make all the difference.
**Responsibilities**
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
* Develop and implement effective support interventions that improve our customers' experience
**Key Qualifications**
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Italian
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed to support our growth
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.
**Preferred Qualifications**
* Experience in a similar role within the tech industry
* Familiarity with arenaflex's products and services
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
**Additional Requirements**
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits**
* Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
* Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
* 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year
**ITAR Requirements**
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
**How to Apply**
If you're passionate about delivering exceptional customer service and are excited about the opportunity to join arenaflex's innovative team, please submit your application today. We can't wait to hear from you!
Apply for this job