At arenaflex, we are dedicated to delivering exceptional customer support services that meet the evolving needs of our clients. As a Customer Support Services Analyst, you will play a critical role in providing advanced consultation, training, and troubleshooting to technical staff and end-users, ensuring the smooth operation of our hardware, software, and network systems. If you are a motivated and detail-oriented professional with a passion for technical support and systems analysis, we encourage you to apply for this exciting opportunity to join our team.
**About arenaflex**
arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer service. Our team of experts is dedicated to delivering high-quality support services that meet the unique needs of our clients. We are proud to be a diverse and inclusive organization, fostering a rich and supportive environment that encourages collaboration, creativity, and growth.
**Job Summary**
As a Customer Support Services Analyst, you will be responsible for providing advanced technical support and systems analysis to technical staff and end-users. You will analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use. You will also develop and conduct tests of hardware and software, reporting on configurations and behavior. Your expertise will be essential in developing and providing technical documentation and training, assessing needs, and recommending hardware and software acquisitions and upgrades.
**Key Responsibilities**
* Provides day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users for hardware, software, network, and related computer systems, handheld and peripheral devices.
* Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use.
* Develops and conducts tests of hardware and software, reporting on configurations and behavior.
* Develops and provides technical documentation and training.
* Assesses needs and recommends hardware and software acquisitions and upgrades.
* Troubleshoots, resolves, or appropriately triages moderately complex network connectivity issues.
* May provide server administration support to clients.
* Consults with users to assess and implement file structure needs and perform data migration.
* Performs backup server administration.
* Creates and oversees creation of complex technical documentation.
* Develops and/or provides training as needed based on consultation with users and understanding of technology.
* Provides internal technical support to more junior staff members.
* Assists junior staff in resolving customer problems.
* Tests hardware, software, and configurations and analyzes/summarizes reports of results, drawing conclusions and making recommendations.
* Supports enterprise/organizational-wide systems and analyzes system dependencies to resolve computing problems.
* Provides systems analysis support to clients.
* Analyzes and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).
* Tests systems and updates internal documentation.
* May provide input to system redesign or development efforts based on user needs.
**Essential Qualifications**
* A Bachelor's Degree in a related area, and/or equivalent experience/training.
* Professional experience, and proven success, providing information systems support and management in a large-scale organization.
* Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
**Preferred Qualifications**
* Experience in a healthcare environment.
* CompTIA Network+ Certification.
* Apple Certified Macintosh Technician (ACMT).
**Special Conditions**
* Must be able to work various hours and locations based on business needs.
* Employment is subject to a criminal background check and pre-employment physical.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Annual Full Pay Range: $59,675 - $96,006 (will be prorated if the appointment percentage is less than 100%)
* Hourly Equivalent: $28.58 - $45.98
* Comprehensive benefits package, including medical, dental, and vision insurance
* Retirement plan with employer matching
* Paid time off and holidays
* Opportunities for professional growth and development
**Work Environment and Culture**
arenaflex is committed to fostering a diverse and inclusive work environment that encourages collaboration, creativity, and growth. Our team of experts is dedicated to delivering exceptional customer support services that meet the evolving needs of our clients. We are proud to be a smoke and tobacco-free environment, and we maintain a marijuana and drug-free environment.
**How to Apply**
If you are a motivated and detail-oriented professional with a passion for technical support and systems analysis, we encourage you to apply for this exciting opportunity to join our team. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be a smoke and tobacco-free environment, and we maintain a marijuana and drug-free environment.
**Misconduct Disclosure Requirement**
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
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