Are you a customer-centric professional with a passion for delivering exceptional service and driving efficiency in a fast-paced supply chain environment? Do you thrive in a collaborative and dynamic setting where no two days are the same? If so, we invite you to join arenaflex, a leading global food company with a rich history of innovation and commitment to sustainability.
As a Customer Service Supply Chain Specialist at arenaflex, you will play a critical role in managing our supply chain relationships with valued customers, ensuring smooth order management, and resolving any issues that may arise. You will have the opportunity to build and maintain positive relationships with internal and external stakeholders, leveraging your expertise to identify order trends and drive efficiency for our customers and arenaflex. If you're passionate about delivering top-notch service and thrive in a customer-centric environment, we want to hear from you!
**About arenaflex**
arenaflex is a global food company with a rich history of innovation and commitment to sustainability. Our mission, "For All, For Good," reflects our dedication to building a healthier and more responsible food for all. With a portfolio of beloved brands, including The Laughing Cow, Kiri, Mini Babybel, Leerdammer, Boursin, Kaukauna, Merkts, and Price's, we continue to reinvent our brands to offer healthier and responsible fruit and dairy snacks to consumers worldwide. Our commitment to sustainability and responsibility is reflected in our operations, supply chain, and community engagement.
**Job Description Summary**
As a Customer Service Supply Chain Specialist, you will be responsible for managing our supply chain relationships with valued customers, ensuring smooth order management, and resolving any issues that may arise. You will have the opportunity to build and maintain positive relationships with internal and external stakeholders, leveraging your expertise to identify order trends and drive efficiency for our customers and arenaflex.
**Essential Duties and Responsibilities**
* Responsible for all aspects of supply chain relationship with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues which may arise from the time the order is placed through on-time delivery and invoicing of the purchase order
* Establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, IT, etc.
* Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts
* Proactively identify order trends and patterns that will drive efficiency for customers and arenaflex
* Audit pricing on customer orders to ensure it is aligned with arenaflex SAP system, working with RSM, Brokers, and Finance to correct discrepancies
* Process customer orders, including sample requests, donation orders, return orders
* Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
* Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
* Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce
**Qualifications and Competencies**
* REQUIRED 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics
* A bachelor's degree is preferred, and additional experience will be considered in place of a degree
* Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint, is required
* Strong communication, interpersonal, and collaboration skills are essential, along with the ability to establish and maintain positive business relationships
* Additionally, the candidate should possess strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development
**Performance Expectations**
* Quality, accuracy, timeliness, reliability, and thoroughness of work performed
* Ability to gain the trust and respect of management, coworkers, and brokers
* Maintain the integrity of confidential business and product information
* Ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department
**Working Conditions**
* This job is fully remote, with hours of work generally during regular business hours with at least 40 hours a week
* At times, there may be some variation in work hours due to special projects, deadlines, and other concerns
**Relationships**
* Will have strong relationships with Logistics, Purchasing, Inventory, Finance, and other Supply Chain individuals
**Acknowledgement**
* This job description describes the general nature and level of work performed by the employee assigned to this position
* It does not state or imply that these are the only duties and responsibilities assigned to the job
* The employee may be required to perform other job-related duties as requested by the arenaflex CFO and his associates
* All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability
**Salary and Benefits**
* Salary: $65,000 - $75,000 with 5% bonus
* arenaflex is an equal employment opportunity employer and offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
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