At arenaflex, we're dedicated to delivering exceptional customer experiences and transforming the way our clients interact with their customers. As a Pharmacy Technician – Customer Service Representative, you'll play a vital role in providing top-notch support to our members and providers, ensuring seamless communication and efficient resolution of their queries.
**About arenaflex**
arenaflex is a leading provider of IT and business services, with a strong presence in the US and a global reach of over 80 countries. As part of our commitment to innovation and excellence, we're constantly seeking talented individuals who share our passion for delivering exceptional results. Our diverse and inclusive environment fosters growth, learning, and collaboration, making us an ideal workplace for professionals who thrive in a dynamic and supportive setting.
**Job Summary**
We're seeking an experienced Pharmacy Technician – Customer Service Representative to join our team on a temporary basis (6-12 months). As a key member of our customer service team, you'll be responsible for handling incoming calls from members and providers, providing professional phone assistance, and maintaining accurate documentation of all approvals and denials. Your expertise and excellent communication skills will enable you to transfer clinical questions and judgment calls to our pharmacists, ensuring seamless support to our clients.
**Key Responsibilities**
* Handle incoming calls from members and providers, providing professional phone assistance through the criteria-based prior authorization process
* Maintain complete, timely, and accurate documentation of all approvals and denials
* Transfer clinical questions and judgment calls to pharmacists, ensuring seamless support to our clients
* Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
* Stay up-to-date with regulatory requirements and industry developments, ensuring compliance and best practices
**Minimum Requirements**
* Minimum 1 year of experience in a customer service position with high-volume call center experience; preferably in healthcare, social services, or a similar service position
* Pharmacy Technician certification is preferred but not required at a State or National level
* Verifiable High School diploma or GED is required
**Preferred Qualifications**
* Experience working in a pharmacy or healthcare setting
* Strong knowledge of pharmacy operations and regulations
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in electronic medical records (EMRs) and other healthcare software
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in electronic medical records (EMRs) and other healthcare software
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our employees. As a Pharmacy Technician – Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that fosters collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization, offering flexible work arrangements to support work-life balance. Our company culture is built on the principles of diversity, inclusion, and respect, creating a welcoming environment for employees from diverse backgrounds. We're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone can thrive and reach their full potential.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Starting hourly range: $19-21.70/hour
* Opportunities for incentive compensation based on individual and/or company performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We're committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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