At arenaflex, we're revolutionizing healthcare by pioneering innovative solutions that empower people to thrive in their communities. Our mission is to empower individuals on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. We're seeking a highly skilled and compassionate Customer Service Specialist to join our team at the forefront of Peer-Powered Support. As a Customer Service Specialist, you'll be the first point of contact for individuals seeking support, providing exceptional service, and ensuring a seamless experience for our clients.
**About arenaflex**
arenaflex is a leading provider of behavioral health services, dedicated to transforming lives through innovative solutions. Our team is passionate about creating a supportive, inclusive environment where individuals can thrive. We're committed to fostering a workplace culture that values diversity, equity, and inclusion, and we're proud to be a second-chance employer.
**Job Summary**
The Customer Service Specialist position acts as the receptionist for our program, providing routine clerical and administrative support with projects as needed. This role requires exceptional communication skills, a high degree of accuracy, and the ability to work cooperatively in a team environment. As a Customer Service Specialist, you'll be responsible for:
**Key Responsibilities**
* Guest Care & Advocacy:
+ Answers telephones and acts as receptionist for the program, triaging phone calls and gathering pertinent information from callers to accurately log the data elements of each and every call.
+ Performs functions necessary for the initial registration and inputs individual's data into the computer.
* Compliance & Risk Management:
+ Assists in the process of gathering data necessary to perform billing and audit functions as requested.
+ Keeps abreast of all federal and state regulations and laws and all arenaflex policies and procedures as they presently exist and as they change or are modified.
+ Understands and adheres to arenaflex compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
* Cross Functional Collaboration:
+ Oversees the use, maintenance, and repair of office equipment.
+ Maintains petty cash.
* Additional Duties:
+ Performs routine typing and other clerical tasks, including organizing, filing, copying, and faxing.
+ Maintains an organized office filing system that assures confidentiality of all documents.
+ Ensures the facility reception areas are neat and orderly at all times.
+ Assists in the ordering and stocking of office supplies as needed.
+ Performs other related duties as assigned.
**Essential Qualifications**
* Education/Licenses:
+ High School Diploma or equivalent, Associate's Degree preferred.
* Experience:
+ Minimum of one (1) year of clerical or office experience required.
* Skills:
+ Excellent computer skills, including Microsoft Office Suite.
+ Effective communication both verbally and in writing.
+ Excellent interpersonal skills.
+ Excellent customer service skills.
+ Organizational skills and a high degree of accuracy.
+ Works cooperatively in a team environment.
+ Must be able to pass de-escalation training, as defined by state requirements.
* Driving Requirements:
+ If driving is required for this position, must meet all requirements outlined in arenaflex driving policy.
+ If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
* Miscellaneous Requirement(s):
+ Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
+ Travel required based on business need.
+ Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
+ We are a Second-Chance Employer
+ Must be able to pass a seven-year background check.
+ Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
+ Must be able to pass education verification check.
+ Must be able to obtain designated fingerprinting clearance in applicable states.
+ Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
**Physical Demands**
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.
**Work Environment**
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.
**Benefits and Perks**
At arenaflex, we prioritize our employees' well-being and success. Our comprehensive benefits package includes:
* Competitive health, dental, and vision insurance
* Access to mental health resources and wellness programs
* Strong retirement plan with company matching
* Generous paid time off to support work-life balance
* Ongoing opportunities for professional development and training
* A supportive, inclusive environment where you can thrive both personally and professionally
**How to Apply**
If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website or by clicking the link below.
Apply Job!
**Equal Employment Opportunity**
arenaflex is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.
**Accommodation Request**
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
**Benefits/Perks Disclosure**
Benefits/perks listed above may vary depending on the nature of your employment with arenaflex. The wage range for this role considers the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At arenaflex, compensation decisions are dependent on the facts and circumstances of each case.
Apply for this job