At arenaflex, we're dedicated to providing top-notch customer service that sets the standard for excellence in our industry. As a Customer Service Scheduler, you'll play a vital role in ensuring our clients receive seamless, efficient, and personalized support every step of the way. If you're passionate about delivering exceptional client experiences, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower our clients to achieve their goals. With a commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and growth. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a positive impact.
**Key Responsibilities**
As a Customer Service Scheduler at arenaflex, you'll be responsible for providing exceptional customer service, handling client inquiries, and ensuring seamless scheduling processes. Your key responsibilities will include:
* **Client Care**
+ Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller's needs
+ Accurately document client's estimate/order number and the reason for calling in the CRM along with all relevant notes
+ Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner
+ Review installer reports and reconcile discrepancies daily as needed
+ Accurately analyze and coordinate product-related solutions to meet customer's project needs by conferring with supervisor to ensure any associated costs are properly charged
+ Troubleshoot issues and provide solutions related to product and/or processes
+ Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
+ Proactively collaborate with other team members to identify and implement process improvement strategies and tactics
+ Work well within a team, always seeking to find understanding and work through challenges
+ Participate in quality assurance processes/programs/initiatives as requested
+ Demonstrate effective and very professional handling of tough calls/ upset or difficult customers
+ Review and troubleshoot sales orders
+ Analyze quotes and measurements provided by Sales and Technicians for accuracy
+ Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams
+ Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project
+ Master product specifications and applications, quoting, order processing, installation process and related field issues
* **Scheduling**
+ Contact clients to efficiently schedule installation appointments
+ Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
+ Follow up and interact with customers and installation teams
+ Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
**Qualifications**
To succeed in this role, you'll need:
* **Essential Qualifications**
+ High school diploma
+ 3-5 years of customer support experience or experience as Client Service Representative
+ Strong phone contact handling skills and active listening
+ Customer Orientation and ability to adapt/respond to different types of characters
+ Excellent written, verbal, interpersonal and communication skills
+ Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint)
+ Ability to multi-task, prioritize, and manage time effectively
+ Strong work ethic and capacity to handle high work volume in a teamwork environment
* **Preferred Qualifications**
+ Experience with CRM software and scheduling systems
+ Knowledge of product specifications and applications
+ Ability to work in a fast-paced, dynamic environment
+ Strong problem-solving and analytical skills
+ Ability to work effectively in a team environment
**What We Offer**
As a valued member of our team, you'll enjoy:
* **Competitive Compensation and Benefits Package**
+ Competitive salary and benefits package
+ Opportunities for career growth and professional development
+ Recognition and rewards for outstanding performance
* **Collaborative Work Environment**
+ Collaborative and dynamic work environment
+ Opportunities to work with a talented team of professionals
+ Flexible work arrangements and work-life balance
* **Professional Development**
+ Opportunities for training and professional development
+ Access to industry-leading tools and technologies
+ Mentorship and coaching from experienced professionals
**How to Apply**
If you're passionate about delivering exceptional client experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.
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