At arenaflex, we're revolutionizing the way people connect and communicate. As a global leader in telecommunications, we're committed to delivering innovative solutions that empower our customers to stay connected to what matters most. We're seeking an experienced Customer Service Representative-Retention (Hybrid) to join our team, where you'll have the opportunity to redefine customer service and make a meaningful impact on our customers' lives.
**About arenaflex**
arenaflex is a telecommunications industry leader, dedicated to connecting people with their world, everywhere they live and work. For over 140 years, we've consistently provided innovative, reliable, high-quality products and services that have helped our customers mobilize their communications and entertainment. With a strong commitment to customer satisfaction, we're creating new solutions for consumers and businesses to help them stay connected and thrive in an ever-changing world.
**Job Summary**
As a Customer Service Representative-Retention (Hybrid), you'll be the voice of arenaflex, providing exceptional customer service and support to our existing customers. You'll be responsible for handling customer interactions, resolving issues, and promoting our products and services to enhance their experience and drive satisfaction. This is a hybrid role, requiring you to work from our San Antonio, Texas location 3-4 days a week and remotely from home 1-2 days a week.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty.
* Explain bills and product features clearly, troubleshooting basic problems and seeking higher support if needed.
* Build customer confidence and loyalty by resolving issues, supporting various customer inquiries, including technical issues.
* Work a flexible 40-hour per week schedule, which may include nights and weekends, to meet the needs of our customers.
* Participate in paid training to develop your skills and knowledge of our products and services.
**What We're Looking For**
* Unwavering customer focus, with a passion for delivering exceptional service and support.
* Strong work ethic, with the ability to work in a fast-paced environment and adapt to changing priorities.
* Adaptability, with a willingness to learn and grow with our company.
* Problem-solving skills, with the ability to analyze issues and provide effective solutions.
* Attention to detail, with a focus on accuracy and quality in all interactions.
**Benefits and Perks**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone.
* Tuition reimbursement program, to support your ongoing education and career development.
* Paid Time off and holidays, with 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
* Paid Parental Leave, to support your family and personal needs.
* Medical/Dental/Vision coverage, to ensure your health and well-being.
* 401(k) plan, to support your retirement savings.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement, to support your family-building goals.
* Disability Benefits (short term and long term), to ensure your financial security.
* Life and Accidental Death Insurance, to protect your loved ones.
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP), to support your mental health and well-being.
* Extensive employee wellness programs, to promote your physical and mental health.
**Work from Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* As a Customer Service Representative-Retention (Hybrid), you'll have the opportunity to develop your skills and knowledge of our products and services, with ongoing training and support.
* You'll be part of a dynamic team, working together to deliver exceptional customer service and support.
* With arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* Career possibilities are limitless with arenaflex, with opportunities to move into leadership roles, specialized teams, or other areas of the company.
**How to Apply**
If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and rewarding career, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and this role. You can also apply directly through our website or through our partner, Monster, at [www.monster.com](http://www.monster.com).
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team at arenaflex.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** San Antonio, Texas
**Remote:** Yes
**About the Company:** arenaflex
arenaflex is a telecommunications industry leader, dedicated to connecting people with their world, everywhere they live and work. For over 140 years, we've consistently provided innovative, reliable, high-quality products and services that have helped our customers mobilize their communications and entertainment.
**Company Size:** 10,000 employees or more
**Industry:** Telecommunications Services
**Founded:** 1876
**Website:** [www.arenaflex.com](http://www.arenaflex.com)
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