At arenaflex, we're committed to delivering exceptional customer experiences that meet the unique needs of each individual. As a Customer Service Representative, you'll play a vital role in providing efficient and accurate servicing of student loan inquiries, while ensuring the highest levels of privacy and security to protect our clients, their customers, and business partners.
**About arenaflex**
arenaflex is a leading provider of federal contract servicing for student loans, dedicated to helping individuals achieve their financial goals. Our team is passionate about delivering exceptional customer service, and we're seeking talented individuals to join our ranks. With a focus on innovation, collaboration, and continuous learning, we're committed to creating a work environment that inspires growth and development.
**Job Summary**
We're seeking experienced Customer Service Representatives to join our remote team in Augusta, GA. As a Customer Service Representative, you'll provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. You'll work closely with our team to ensure efficient and accurate handling of inquiries, account updates, and repayment options within policies and Federal and State regulations.
**Responsibilities**
* Perform efficient and accurate handling of inquiries regarding student loans, account updates/changes, and provide repayment options within policies and Federal and State regulations.
* Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
* Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
* Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service.
* Collaborate with our team to resolve customer issues and provide personalized solutions.
* Stay up-to-date with Federal and State regulations, as well as company policies and procedures.
**Requirements**
* High School diploma or GED required
* 6 months of contact center or customer service experience in a business environment
* 6 months computer experience in a business environment
* Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
* Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
* Must be a US Citizen
* Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
* Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
* Qualified applicants must reside within a 75-mile radius of Augusta, GA
* CRI is not currently accepting applications for this position from existing CRI employees
**Preferred Qualifications**
* Bachelor's degree
* Call Center experience
* 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
**Skills and Competencies**
* Friendly and professional speaking voice and patient demeanor
* Outstanding attendance and punctuality
* Ability to provide excellent customer service
* Strong verbal and written communication skills
* Excellent time management and multi-tasking skills
* Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
* Ability to pass an online customer service assessment test
* Reliable high-speed internet using a hard-wired ethernet connection
* Reliable transportation to a CRI facility throughout the course of employment
**Training and Development**
* New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry.
* Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.
* The hours of training are 8am to 5pm (Central Time), Monday through Friday.
**Work Environment and Culture**
* arenaflex is a remote-friendly company, and this position will be working from home.
* Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that inspires growth and development.
* We offer a dynamic and fast-paced work environment, with opportunities for professional growth and development.
**Compensation and Benefits**
* Customer Center Representatives earn $17.75 per hour.
* In addition, the employee will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare.
* If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, including veterans and individuals with disabilities. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
**How to Apply**
If you're passionate about delivering exceptional customer service and are committed to helping individuals achieve their financial goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, to [insert contact information]. We look forward to hearing from you!
**Note**
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
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Join our team at arenaflex!
At arenaflex, we're committed to delivering exceptional customer experiences that meet the unique needs of each individual. As a Customer Service Representative, you'll play a vital role in providing efficient and accurate servicing of student loan inquiries, while ensuring the highest levels of privacy and security to protect our clients, their customers, and business partners.
About arenaflex
arenaflex is a leading provider of federal contract servicing for student loans, dedicated to helping individuals achieve their financial goals. Our team is passionate about delivering exceptional customer service, and we're seeking talented individuals to join our ranks. With a focus on innovation, collaboration, and continuous learning, we're committed to creating a work environment that inspires growth and development.
Job Summary
We're seeking experienced Customer Service Representatives to join our remote team in Augusta, GA. As a Customer Service Representative, you'll provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. You'll work closely with our team to ensure efficient and accurate handling of inquiries, account updates, and repayment options within policies and Federal and State regulations.
Responsibilities
- Perform efficient and accurate handling of inquiries regarding student loans, account updates/changes, and provide repayment options within policies and Federal and State regulations.
- Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
- Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
- Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service.
- Collaborate with our team to resolve customer issues and provide personalized solutions.
- Stay up-to-date with Federal and State regulations, as well as company policies and procedures.
Requirements
- High School diploma or GED required
- 6 months of contact center or customer service experience in a business environment
- 6 months computer experience in a business environment
- Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
- Must be a US Citizen
- Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
- Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
- Qualified applicants must reside within a 75-mile radius of Augusta, GA
- CRI is not currently accepting applications for this position from existing CRI employees
Preferred Qualifications
- Bachelor's degree
- Call Center experience
- 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
Skills and Competencies
- Friendly and professional speaking voice and patient demeanor
- Outstanding attendance and punctuality
- Ability to provide excellent customer service
- Strong verbal and written communication skills
- Excellent time management and multi-tasking skills
- Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
- Ability to pass an online customer service assessment test
- Reliable high-speed internet using a hard-wired ethernet connection
- Reliable transportation to a CRI facility throughout the course of employment
Training and Development
New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry.
Work Environment and Culture
arenaflex is a remote-friendly company, and this position will be working from home.
Compensation and Benefits
Customer Center Representatives earn $17.75 per hour.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, including veterans and individuals with disabilities.
How to Apply
If you're passionate about delivering exceptional customer service and are committed to helping individuals achieve their financial goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, to [insert contact information]. We look forward to hearing from you!
Note
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
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