**Job Summary:**
Join arenaflex, a leading organization in the industry, as an Experienced Customer Service Representative II. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction, and driving business growth. If you possess excellent communication skills, a customer-centric approach, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a dynamic and innovative company that strives to make a positive impact in the lives of our customers and employees. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We are dedicated to fostering a collaborative and inclusive work environment that encourages growth, learning, and innovation.
**Job Description:**
**Key Responsibilities:**
As an Experienced Customer Service Representative II, you will be responsible for:
* Providing professional communication via phone and email to our customers and internal support teams, ensuring prompt and accurate responses to all requests.
* Utilizing sales order entry systems, websites, and knowledge base resources to provide accurate and timely assistance with order placement and status inquiries, including pricing, availability, order status, shipping details, billing questions, returns, and cancellations.
* Resolving customer complaints (first call resolution) and escalating issues as necessary.
* Answering product or service inquiries, troubleshooting, and supporting customers in facilitating communication for technical assistance as required.
* Collaborating with other departments within arenaflex to find solutions for both internal and external customers.
* Attaining established performance metrics, including quality standards, after-call work (ACW), average handle time (AHT), and following up on all actions in accordance with departmental standards.
* Achieving expected call and email productivity while maintaining a high level of order accuracy.
* Staying up-to-date with new processes and initiatives within the company through training updates.
* Demonstrating arenaflex's 4-I values: Intensity, Integrity, Innovation, and Involvement.
**Minimum Requirements/Qualifications:**
To be successful in this role, you will need:
* A high school diploma or equivalent, with a college degree desirable.
* Proficiency in personal computer applications, including Microsoft Outlook, Word, Excel, and other programs.
* Two years of related customer service experience, with prior experience working in Oracle JD Edwards Enterprise One Software and SAP Software preferred.
* A customer service orientation, with excellent interpersonal skills, a friendly and outgoing personality, and a passion for assisting others.
* Superior communication skills, including probing, active listening, and written skills, with the ability to exhibit patience and understanding to diffuse customer dissatisfaction.
* Proactive problem-solving and decision-making skills, with the ability to demonstrate judgment, tact, and subtlety in handling customer interactions.
* Attention to detail and quality, with the ability to work independently and demonstrate resourcefulness.
* Ability to learn and apply new information, with a willingness to adapt to changing priorities and processes.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including:
* An hourly pay range of $19.00-$20.00, based in New York.
* A variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
* A comprehensive Total Rewards package, including:
+ A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
+ At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
+ Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
**What We Offer:**
As an Experienced Customer Service Representative II at arenaflex, you will have the opportunity to:
* Work in a dynamic and innovative environment that values customer satisfaction and employee growth.
* Develop your skills and expertise in customer service, sales, and technical support.
* Collaborate with a talented team of professionals who share your passion for delivering exceptional service.
* Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Contribute to the success of a leading organization in the industry.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.
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