At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate in our Las Vegas, NV store, you'll play a vital role in creating a distinctive and delightful customer experience that sets us apart from the competition. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing your career with a dynamic company, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare and retail company that's committed to making a positive impact on the lives of our customers and employees. With a rich history of innovation and customer-centricity, we've built a reputation for delivering exceptional products and services that meet the evolving needs of our customers. Our team of dedicated professionals is passionate about creating a culture of inclusivity, respect, and teamwork that fosters growth, learning, and success.
**Job Summary**
As a Customer Service Associate, you'll be responsible for providing exceptional customer service, operating a cash register, processing transactions, and maintaining a clean and organized store environment. You'll work closely with our store team to deliver a distinctive and delightful customer experience that meets our high standards of quality and service. If you're a motivated and customer-focused individual who thrives in a fast-paced retail environment, we encourage you to apply for this exciting opportunity!
**Key Responsibilities**
* Models and delivers a distinctive and delightful customer experience that meets arenaflex's high standards of quality and service.
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and arenaflex service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customer and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Implements Company asset protection procedures to identify and minimize profit loss.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
**Training & Personal Development**
* Attends training and completes PPLs requested by Manager or assigned by corporate.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
**Skills & Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced retail environment
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 25 pounds and stand for long periods
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to maintain a clean and organized store environment
**Career Growth Opportunities & Learning Benefits**
* arenaflex offers a comprehensive training program that includes on-the-job training, classroom training, and online training modules.
* Opportunities for career advancement and professional growth within the company.
* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Recognition and rewards for outstanding performance and contributions to the company.
**Work Environment & Company Culture**
* arenaflex is committed to creating a culture of inclusivity, respect, and teamwork that fosters growth, learning, and success.
* Our stores are designed to provide a welcoming and comfortable environment for our customers and employees.
* We value diversity and strive to create a workplace that reflects the diversity of our customers and communities.
**Compensation, Perks, & Benefits**
* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Opportunities for career advancement and professional growth within the company.
* Recognition and rewards for outstanding performance and contributions to the company.
* Discounts on arenaflex products and services.
* Access to exclusive employee-only sales and promotions.
**How to Apply**
If you're a motivated and customer-focused individual who thrives in a fast-paced retail environment, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, through our website or by visiting our store in person. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the diversity of our customers and communities.
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