At arenaflex, we're more than just a company – we're a community of dedicated professionals who strive to deliver exceptional customer experiences in every interaction. As a Customer Service Associate on our overnight shift, you'll play a vital role in ensuring our customers receive outstanding service, creating loyalty, and driving business growth. If you're passionate about delivering top-notch customer service, working in a fast-paced environment, and growing with a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading retail company that operates a chain of convenience stores, offering a wide range of products and services to our customers. Our mission is to provide an exceptional shopping experience, exceeding our customers' expectations in every way. We're committed to fostering a positive and inclusive work environment, where our employees feel valued, supported, and empowered to grow.
**Job Summary**
As a Customer Service Associate on our overnight shift, you'll be responsible for providing exceptional customer service, operating the cash register, managing customer transactions, and maintaining a clean and organized store environment. You'll work closely with our leadership team to ensure seamless store operations, address customer concerns, and drive sales growth. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Ensure every customer receives outstanding service by providing a friendly environment, greeting and acknowledging customers, maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
* Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
* Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
* Perform the following duties related to Customer Self-Service machines:
+ Always present and engaged with all customers
+ Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the Self-Checkout system as needed to help speed along their checkout experience
+ Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential opportunities for theft
+ Troubleshoot the equipment and escalate issues when necessary
+ Assist customers with items that are not available using the Self-Checkout system alone, including:
- Tobacco products
- Money orders
- Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone accessories, etc.)
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Replenish products and supplies to ensure the store is always stocked
* Check expiration codes, face, and inspect all items. Pull expired items, document, and discard
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Ensure the compliance of established arenaflex safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
* Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
* Complete other assigned tasks as assigned by management
**Requirements**
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
* Understand that their team's success depends on their accomplishments
* Possess strong written, verbal, and interpersonal communication skills
* Possess organizational skills and decision-making skills
* Have earned a high school diploma or GED (preferred)
* Utilize basic math skills and basic computer skills
* Exhibit acceptance of authority
* Be able to lift and carry 50 lbs
* Be able to lift, bend, and stand as many as eight hours per day
**Additional Info**
Employees hired to work overnights start out at a higher rate of pay. Shift start times vary from 10pm - 12am.
**What We Offer**
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training program
* Collaborative and supportive work environment
* Discounts on arenaflex products and services
* Paid time off and holidays
* Opportunities for professional development and continuing education
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by visiting our store in person. We look forward to hearing from you!
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