**Introduction**
At arenaflex, we're passionate about making a difference in the lives of our customers and associates alike. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences every day. With a focus on customer satisfaction, food and beverage preparation, and store operations, this role is perfect for individuals who thrive in fast-paced environments and are committed to providing top-notch service.
**About arenaflex**
arenaflex is a leading provider of convenience retailing, food, and fuel services. Our mission is to fulfill lives every day by providing high-quality products and services that exceed our customers' expectations. With a strong commitment to community involvement and associate development, we're proud to be a part of a winning team that's shaping the future of convenience retailing.
**Job Summary**
As a Customer Service Associate, you'll work in support of the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. Your primary responsibility will be to deliver an exceptional customer experience that supports arenaflex's vision to fulfill lives every day.
**Principal Duties**
* Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in the register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Access to exclusive discounts and perks
* A dynamic and fast-paced work environment that's always challenging and rewarding
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering a culture that encourages open communication, teamwork, and collaboration. Our associates are the backbone of our organization, and we're dedicated to providing them with the tools, resources, and support they need to succeed.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive compensation and benefits package that includes:
* Competitive hourly wage
* Opportunities for overtime pay
* Comprehensive health insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to exclusive discounts and perks
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are committed to providing top-notch service, we want to hear from you! Apply now to join our team of dedicated and talented associates at arenaflex.
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