Join arenaflex, the way your career should be!
At arenaflex, we're revolutionizing the retail experience by delivering honest, transparent, and high-integrity interactions with our customers. As a Customer Service Representative, you'll play a vital role in supporting our Service Department, providing exceptional customer service, and ensuring seamless interactions before, during, and after service/repair processes.
**About arenaflex**
arenaflex disrupted the retail industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way customers are served has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the top companies to work for.
**Job Summary**
As a Customer Service Representative, you'll be responsible for delivering exceptional customer service by supporting the Service Department. You'll assist customers on the phone and in person, answer basic service department questions, schedule service appointments, and provide written messages to the responsible party in a timely manner. You'll also complete reminder calls for customers scheduled for an appointment, assist the service department in contacting customers once special ordered parts have arrived, and contact customers with Repair Requests to schedule appointments.
**Key Responsibilities**
* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction
* Assist Customer Advisors/Service Consultants with customers when needed
* Answer basic service department questions, schedule service appointments, route customers' calls
* Provide written messages to the responsible party in a timely manner
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily
* Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines
* Ensure the loaner log and dealer tags are always in compliance with audit requirements
**Job Specifications**
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills
* Demonstrate exceptional telephone etiquette and active listening skills
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes
* Maintain or exceed the arenaflex guidelines for customer satisfaction
* Read, interpret, and transcribe data in order to maintain proper records
* Intermediate computer skills including spreadsheet knowledge
**Customer Operator Job Description**
* Successfully work with associates in other departments within the store
* Perform multiple duties in a high-energy, fast-paced working environment
* Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone
* Stay current in arenaflex provided training in all areas of the Service process
* Possess intermediate computer skills
**Working Conditions**
* Primarily indoor environment; may include working at times in noisy conditions
* May require sitting or standing for extended periods of time
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days
* Follow all arenaflex, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas
* Adhere to all arenaflex policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Collaborative and dynamic work environment
* Flexible scheduling and work-life balance
**How to Apply**
If you're passionate about delivering exceptional customer service and want to join a dynamic team that values innovation, diversity, and growth, apply now to become a Customer Service Representative at arenaflex. We're an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.
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