At arenaflex, we're not just another insurance company – we're a team of passionate, dedicated, and talented individuals united by a single purpose: to deliver exceptional customer experiences that make a difference in our customers' lives. As an Associate Customer Experience Agent at arenaflex, you'll play a vital role in shaping the future of insurance by providing top-notch support and guidance to our customers, agents, and partners.
**About arenaflex**
arenaflex is a Glassdoor Best Places to Work company with a rich history of success and a strong reputation as an excellent underwriting company. For decades, our financial track record has been stellar, a testament to our unique culture and commitment to excellence. We're proud to be a company where employee owners come together to make a difference, and we're excited to welcome talented individuals like you to our team.
**Position Purpose**
As an Associate Customer Experience Agent, you'll be the face of arenaflex, providing front-line operational and customer support to our administrators, agents, brokers, and policyholders. You'll be responsible for responding to general inquiries, providing product knowledge, and ensuring that our customers' insurance policy needs are met. Your expertise will help us deliver exceptional customer experiences that set us apart from the competition.
**Principal Duties & Responsibilities**
* Provide basic operational and customer support to administrators, agents, brokers, and policyholders via telephone, chat, or email.
* Effectively communicate with various internal or external channels, including the Lindbergh Insurance Group team, to ensure proper handling of operational and customer inquiries.
* Research and develop accurate answers to basic inquiries, taking into account customer channel and preferences.
* Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments, as well as actions taken.
* Prepare quotes and bind coverage for arenaflex insurance products, ensuring alignment with the customer's needs.
* Assist with other duties as needed, such as supporting niche insurance products and providing product knowledge.
**Education & Experience**
* Typically requires a high school diploma; a Property and Casualty (P&C) license is preferred but will be required after an initial training period.
* 0+ years of related experience for consideration.
* Equivalent level of education and experience may be considered.
**Knowledge, Skills, & Competencies**
* Excellent interpersonal and communication skills, with the ability to be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
* Personal and/or commercial P&C insurance knowledge is preferred.
* Ability to provide exceptional customer service support in a timely and friendly manner.
* Detail-oriented with good organizational skills, able to follow procedures as outlined by management.
* Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
* Ability to perform quality work while meeting processing deadlines.
* Experience supporting niche insurance products is preferred.
**Compensation Overview**
The base salary range for this position is $19.61 - $26.11. Please note that the base salary is only one component of our robust total rewards package at arenaflex. The salary offered will take into account a number of factors, including geographic location, experience, scope and responsibilities of the role, qualifications/credentials, talent availability and specialization, as well as business needs. The below range may be modified in the future.
**Total Rewards**
At arenaflex, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards program. With the Employee Stock Ownership plan at its core, our Total Rewards package includes:
* Annual bonus plans
* Employee stock ownership plan (ESOP)
* 401(k) - automatic 3% company contribution
* Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
**Work & Life**
* Paid time off (PTO) and holidays
* Paid volunteer time off (VTO) to support our communities
* Parental and family care leave
* Flexible and hybrid work arrangements
* Fitness center discounts and free virtual fitness platform
* Employee assistance program
**Health & Wellness**
* Comprehensive medical, dental, and vision benefits
* Flexible spending and health savings accounts
* 2x base salary for group life and AD&D insurance
* Voluntary life, critical illness, and accident insurance for purchase
* Short-term and long-term disability benefits
**Personal & Professional Growth**
arenaflex encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. arenaflex fosters a true learning culture and encourages professional growth through insurance courses, in-house training, and other educational programs. We cover the cost for most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications.
**Diversity & Inclusion**
Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support and participate in initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
**Apply Today!**
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, apply today to join the arenaflex team!
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