**Join arenaflex, a leading organization in crisis support services, as we seek an experienced Crisis Chat Text Supervisor to oversee the 988 Crisis Chat Program. As a key member of our team, you will be responsible for the overall functioning of the program, including individual supervision of Crisis Chat Counselors, ensuring the highest level of quality assurance, and providing emotional support to individuals in crisis.**
**About arenaflex**
arenaflex is a renowned organization dedicated to providing crisis support services to individuals in need. Our mission is to offer a safe, non-judgmental, and compassionate environment where individuals can receive emotional support, resources, and guidance during times of crisis. With a strong commitment to quality assurance and excellence, we strive to make a positive impact in the lives of those we serve.
**Job Summary**
The Crisis Chat Text Supervisor will play a vital role in ensuring the success of the 988 Crisis Chat Program. This position requires a unique blend of leadership, crisis intervention, and emotional support skills. As a supervisor, you will be responsible for:
* Providing individual supervision to Crisis Chat Counselors, ensuring they receive the necessary support and guidance to provide high-quality services to chat/text visitors.
* Conducting risk assessments, safety planning, and de-escalation techniques to ensure the well-being of chat/text visitors.
* Building positive rapport with chat/text visitors, providing emotional support, and connecting them with resources and referrals as needed.
* Responding to crisis chat/text visitors as needed to support Counselors on shift.
* Ensuring thorough documentation is completed for all crisis chat/text interactions.
* Maintaining a high level of quality assurance, ensuring Counselors meet the required standards for chat/text interactions.
* Providing training to new Crisis Chat Counselors and conducting weekly individual supervision sessions.
* Completing weekly quality assurance reports and performance evaluations.
* Collaborating with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements.
**Responsibilities**
* Provides supervision to Crisis Chat Counselors, ensuring they receive the necessary support and guidance to provide high-quality services to chat/text visitors.
* Conducts risk assessments, safety planning, and de-escalation techniques to ensure the well-being of chat/text visitors.
* Builds positive rapport with chat/text visitors, providing emotional support, and connecting them with resources and referrals as needed.
* Responds to crisis chat/text visitors as needed to support Counselors on shift.
* Ensures thorough documentation is completed for all crisis chat/text interactions.
* Maintains a high level of quality assurance, ensuring Counselors meet the required standards for chat/text interactions.
* Provides training to new Crisis Chat Counselors and conducts weekly individual supervision sessions.
* Completes weekly quality assurance reports and performance evaluations.
* Collaborates with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements.
* Participates in supervision, in-service training, and staff meetings.
* Maintains good working relationships with co-workers and positively contributes to group morale.
* Completes all administrative duties, including time sheets, leave requests, etc., on time.
**Requirements**
* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred.
* 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention.
* Computer skills with various software, including Microsoft Products, proficient skills required.
* Excellent oral and written communication skills.
* Ability to function successfully in an environment requiring immediate response to urgent situations.
* Spontaneous supervision of staff in real-time.
* Knowledge of and familiarity with local and statewide community resources.
* Analytical and problem-solving skills.
* Computer skills with various software and the internet.
**Work Environment**
* Share office space with Crisis Chat and Crisis Counselors.
* Holiday and Evening coverage required, depending on scheduled shifts.
* Hours are flexible to meet program needs.
* Must be able to lift 25lbs.
**Grassroots Rewards & Incentives**
arenaflex offers a comprehensive benefits package, including:
* 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings, and field certifications.
* Instant wage increases for certifications achieved while employed.
* $250 Hiring Bonus for full completion of Onboarding and HR trainings.
* $500 Retention Bonus.
* Small Loan Option at 0% Interest for 1 year.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
**How to Apply**
If you are a motivated and compassionate individual with a passion for crisis support services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
**Note**
arenaflex is a leading organization in crisis support services, and this job posting is subject to change based on the organization's needs. arenaflex is an Equal Opportunity Employer, and we are committed to providing a safe and inclusive work environment for all employees.
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