**Job Summary:**
Join the arenaflex team as an Experienced Ramp Agent (Customer Service Agent) - DCA and play a crucial role in ensuring the safe and timely transportation of cargo and baggage. As a key member of our team, you will be responsible for loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while maintaining a high level of customer service and safety standards. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading airline that is committed to providing exceptional customer service and ensuring the safe and timely transportation of cargo and baggage. Our team is dedicated to living our values of Care, Integrity, Resilience, and Servant Leadership every day, and we are passionate about sharing success with our employees. As a Ramp Agent (Customer Service Agent) - DCA, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and ensuring the smooth operation of our airport operations.
**Key Responsibilities:**
As an Experienced Ramp Agent (Customer Service Agent) - DCA, you will be responsible for:
* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
* Safeguarding Cargo, baggage, and mail from damage, loss, and weather.
* Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
* Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
* Maintaining a high level of customer service and ensuring that all customers are treated with respect and professionalism.
* Working collaboratively with other team members to ensure the smooth operation of airport operations.
* Participating in safety-conscious behaviors and adhering to all operational processes and procedures.
**Work Environment and Schedule:**
As a Ramp Agent (Customer Service Agent) - DCA, you will work in a fast-paced and dynamic environment, with a focus on ensuring the safe and timely transportation of cargo and baggage. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, based on your seniority.
**Benefits and Perks:**
As an arenaflex employee, you will enjoy a range of benefits and perks, including:
* Competitive salary, industry-leading profit-sharing program, and performance incentives.
* 401(k) with generous company contributions up to 9%.
* New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
* In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
* 10 paid holidays per calendar year.
* Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
* Non-birthing parents are eligible for 2-weeks of paid parental leave.
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
* Domestic and International space-available flight privileges for employees and eligible family members.
* Career development programs to achieve your long-term career goals.
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
* Recognition rewards and awards through the platform Unstoppable Together.
* Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
**What You Need to Succeed:**
To be successful in this role, you will need to:
* Consistently prioritize safety and security of self, others, and personal data.
* Embrace diverse people, thinking, and styles.
* Possess a high school diploma, GED, or high school equivalency.
* Be at least 18 years of age and have authorization to work in the United States.
* Have a valid driver's license.
* Proficiency in English.
* Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
* Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
* Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
**What Will Give You a Competitive Edge:**
While not required, the following qualifications will give you a competitive edge:
* N/A
**How to Apply:**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.
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