We are looking for a Bilingual Customer Service Representative to work remotely on a Full-time status. The ideal candidate will have excellent English and Mandarin communication skills and at least 1 year of proven experience as a Customer Service Representative.
Requirements
- Fluent in English (written & spoken) & Mandarin (written & spoken)
- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to detail
- Able to work in EST/ PST shift
Benefits
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Originally posted on