The Technical Service Manager leads the technical interface between com and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance.
Requirements
- Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
- Oversee on site troubleshooting, ink optimization, and product performance evaluations.
- Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
- Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
- Develop and implement technical service strategies that support customer retention, growth, and innovation.
- Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
- Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
- Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
- Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.
Benefits
- Full benefits
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