Are you ready to embark on a game-changing career that combines your passion for languages, customer service, and the travel industry? Look no further! arenaflex is a global technology and services leader that powers the brands of the future, and we're seeking a talented Swedish or Danish-speaking Customer Support Specialist to join our team.
**About arenaflex**
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
**About the Role**
As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone and email. You will be the first point of contact for our customers, and your role will be to ensure that their journey with us runs smoothly. You will be responsible for:
* Providing accurate information about new bookings, rebooking's, and cancellation options for air and rail travel, hotel bookings, and more
* Finding solutions for each individual customer to ensure their journey runs smoothly
* Communicating with customers in Swedish, Danish, or Norwegian, and providing support in English as needed
* Maintaining accurate records of customer interactions and resolving issues in a timely manner
**Requirements**
To succeed in this role, you must be:
* Fluent in Swedish, Danish, or Norwegian (C1 level)
* Proficient in English (B2 level)
* Customer-focused and able to work in a fast-paced environment
* Able to work independently and as part of a team
* Flexible and adaptable, with a positive attitude and a passion for delivering exceptional customer service
**What We Offer**
We're proud to offer a comprehensive benefits package that includes:
* A competitive salary of 1900,- Euros/Gross
* Bonus up to 250,- Euros/Gross
* Flexible work schedule, with the option to work from home or from our office in Riga
* A good health insurance that includes gym and dentistry
* Paid mobile phone bill
* Supportive and fun coworkers (if we do say so ourselves)
**Working Hours and Location**
The working hours for this role are 8.5 hours per day, Monday to Sunday, from 9 AM to 8 PM. You will have the option to work from home or from our office in Riga. We're looking for candidates who are available to start in December or January.
**Our Recruitment Process**
Our recruitment process consists of a short phone interview, an online test, and an interview with our team. If we turn out to be a match, we'll be happy to make an offer!
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer service and creating a positive experience for our customers. We're a dynamic and fast-paced company that's always looking for talented individuals to join our team. If you're looking for a challenging and rewarding role that combines your passion for languages, customer service, and the travel industry, then we'd love to hear from you!
**Apply Now!**
If you're ready to take the next step in your career and join our team, please submit your application. We can't wait to hear from you!
**Language Requirements**
* Fluent in Swedish, Danish, or Norwegian (C1 level)
* Proficient in English (B2 level)
**Time Type**
* Full-time
**Location**
* LVA-Work-at-Home
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This offer from "arenaflex" has been enriched by Jobgether.com and got a 79% flex score.
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