Student Services Specialist/EOPS/CARE (Two Vacancies)

Student Services Specialist/EOPS/CARE (Two Vacancies) North Orange County Community College District Position Number: 2015921P Location: Fullerton College Department: FC EOPS/CARE Percentage of Employment: 100% Months of Employment: 12 Months Per Year Work Schedule: Monday- Friday, 8:00 AM - 5:00 PM (Schedule and shift are subject to change in accordance with department needs.) Job Description: JOB DESCRIPTION Plans and coordinates program activities; participates as directed in the formulation, development and implementation of appropriate policies and procedures for the assigned specialized student service; communicates with instructors, administrators, other District staff and outside agencies to coordinate and implement programs, resolve conflicts and exchange information. Conducts informational workshops regarding programs and services; participates in outreach activities to promote educational opportunities and services available; works with social services agencies to promote awareness of assigned student service. Oversees and coordinates the processing of a variety of documents related to the assigned specialized student service; assists students with application process for programs, services, and university transfers; assures the availability of specialized equipment or services for special needs students. Provides technical information and expertise to students, instructors and others in an assigned area of Student Services; serves as peer counsel to students; works with students, instructors, administrators and staff to understand students' academic needs and progress. Maintains various records and files related to assigned area; inputs and downloads data from computer database; gathers, compiles and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports related to program activities and effectiveness. Prepares and maintains program ledgers and reconciles budgets; monitors and records program administration, personnel, supply and equipment expenditures; prepares deposits and arranges for transport to bank. Trains and provides work direction and guidance to others as directed. Maintains current knowledge of legal requirements, procedures and policies used in providing student services. Learns and applies emerging technologies as necessary to perform duties in an efficient, organized, and timely manner. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events. Performs related duties as assigned. Primary Purpose: PRIMARY PURPOSE This position is responsible for performing a variety of complex technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services. Working Relationships: WORKING RELATIONSHIPS The Student Services Specialist maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies. Knowledge, Skills, and Abilities: KNOWLEDGE, SKILLS AND ABILITIES Knowledge of District organization, operations, policies and objectives Knowledge of applicable sections of State Education Code and other applicable laws Knowledge of organization, policies, and rules of assigned department or program Knowledge of modern office practices, procedures and equipment Knowledge of local, State and Federal laws applicable to assigned programs Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned Knowledge of the basic principles of bookkeeping Knowledge of record keeping techniques Ability to operate a variety of office equipment such as calculator, computer, copier, etc. Ability to prepare budgets and financial reports Ability to compile, organize, and analyze statistical data Ability to work confidentially with discretion Ability to plan, organize and prioritize work Ability to meet schedules and time lines Ability to work independently with little direction Ability to understand and follow oral and written directions Ability to communicate effectively, both orally and in writing Ability to understand scope of authority in making independent decisions Ability to review situations accurately and determine appropriate action according to established guidelines Ability to establish and maintain effective working relationships with others Special Requirements: Minimum Qualifications: MINIMUM QUALIFICATIONS Two (2) years of college-level course work. Minimum two (2) years increasingly responsible training or experience in student services. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position. Desirable Qualifications: DESIRABLE QUALIFICATIONS Additional college-level coursework, specialized training, or an advanced degree in a related field is highly desirable. Demonstrated success in supporting students from historically underrepresented and/or marginalized groups, nontraditional students, first-generation & low-income college students, speakers of other languages, and students with disabilities. Experience in recruitment and outreach, including collaboration and event planning with community and intersegmental educational partnerships. Proficient in student communication platforms (e.g CRM, Starfish, SARS, Cadence, Emma, etc.) to increase student engagement and success. Experience supervising, mentoring, and providing support for student and hourly staff. Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment. Working Conditions: Salary Range: $5,491 - $6,617 Per Month Open Date: 04/10/2026 Close Date: 04/27/2026 Special Instructions Summary: SPECIAL INSTRUCTIONS SUMMARY Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate. This is a classified position subject to a six-month probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications. The District may choose to fill one or more positions from this recruitment within eight (8) months. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached". The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process. All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview. Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time). Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript. Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date. Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees. NORTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT NON-DISCRIMINATION STATEMENT The policy of the North Orange County Community College District is to provide an educational, employment, and business environment, including but not limited to, access to its services, classes, and programs in which no person shall be unlawfully denied full and equal access to the benefits of, or be unlawfully subjected to discrimination on the basis of ethnic group identification, national origin, religion, age, sex, gender, gender identification, gender expression, race, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or as otherwise prohibited by state and federal statutes, or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. 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