Primer is a unified infrastructure for global payments. We're looking for a Senior Product Support Engineer EMEA to join our growing Support Engineering team. The role involves handling tickets, creating documentation, and collaborating with various teams to provide exceptional customer support.
Requirements
- Previous experience in a customer-facing role with a complex API product, ideally in payments or B2B
- Complete understanding of what it takes to provide outstanding customer support
- Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process
- Experience working in a fast-paced and scaling environment
- Great communication and presentation skills
- Empathy and the ability to see things from the customer's perspective
- Creativity and improvisational skills
- Highly motivated self-starter who values autonomy and getting things done
Benefits
- Competitive share options
- Uncapped holiday with 25 days minimum
- Co-working space access
- Workations and company retreat
- Best equipment for your role
- £500 towards your home office setup
- Generous learning budget
- Private Medical Insurance
- Broad set of additional perks and benefits
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