Note: The job is a remote job and is open to candidates in USA. DR AGENCY is seeking a dependable and customer-focused Customer Support Assistant to support their US customers. This role involves managing inbound calls, live chats, and emails while consistently delivering high-quality customer service in a fast-paced environment.
Responsibilities
- Handle inbound customer calls professionally and in a timely manner
- Respond to customer inquiries via live chat and email
- Resolve customer issues efficiently with a positive and empathetic approach
- Accurately document all customer interactions in the system
- Escalate complex or unresolved cases to the appropriate team when necessary
Skills
- Excellent English communication skills (written and verbal)
- Ability to multitask across calls, chats, and emails
- Strong problem-solving skills and attention to detail
- Reliable internet connection and a quiet, professional remote workspace
- Prior customer support experience is preferred but not required
Company Overview
It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://dragency.co/.