Note: The job is a remote job and is open to candidates in USA. Serco is seeking a motivated Software Engineer to join their talented team, supporting the Centers for Medicare & Medicaid Services (CMS). The role involves designing, testing, planning, implementing, protecting, operating, managing, and maintaining applications specific to Appian Implementation.
Responsibilities
- Design, test, plan, implement, protect, operate, manage, and maintain applications specific to our Appian Implementation
- Perform the role of an Intermediate Developer
- Develop and unit test code following development standards according to requirements
- Participate in Code Peer reviews of medium complexity tickets
- Follow SDLC/SAFE Agile processes during day-to-day work
- Oversee Appian Objects/Packages/Applications from their Creation through Deployment to Higher Environments
- Contribute to discussion in team ceremonies: Daily Scrum, Design Reviews, Iteration Planning, and PI Planning
- Own and produce design documentation such as Detailed Design Documents, Entity Relationship Diagrams, and Decision Matrices
- Participate in Document Peer Reviews (DPR) of deliverables to clients
- Provide updates to management for ongoing projects
- Support an On-Call Rotation which includes Weekend Monitoring and Deployments
- Join and contribute to SRT Calls during outages
- Work with business and functional teams to understand functional and technical requirements
- Work directly with the stakeholders in joint exploratory design session to provide new business value
- Understand Acceptance Criteria and Technical Requirements, and develop code accordingly
- Review functional and business requirements, provide feedback, and write technical requirements
- Responsible for impact analysis of new requirements
- Advise and guide the business in Appian Best Practices.Work directly with the Vendor (Appian Support Team) to maintain our environments:
- Troubleshoot production issues and make environment changes
- Restarting Environments
- Web certificate renewal
- Applying Environment Hotfixes
- VPN Configuration Updates
- FedRAMP Update Validation
- Intermediate troubleshooting of environment issues
- Contribute to Environment Upgrades, including planning, troubleshooting, and assistance in performing Upgrade
- Work with our internal IT Operations and App Dev teams to maintain our environments:
- Certificate renewal
- API Key renewal
- LDAP/SAML Authentication
Skills
- A Bachelor's degree in a technical discipline
- 2 years of relevant experience
- U.S. Citizenship
- Experience with Appian and supporting databases
- Must be okay working Eastern Standard work hours
- Must be okay working on-call once a month (includes weekend support)
- The ability to travel up to 10%
Benefits
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
Company Overview
Serco provides government services, IT, cybersecurity, logistics, and transportation support in North America. It was founded in 2014, and is headquartered in Herndon, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.serco-na.com.