Note: The job is a remote job and is open to candidates in USA. Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. The Senior Strategy & Operations Associate will serve as a key problem-solver and builder on the Consumer operations team, owning projects end-to-end and using data to improve operational efficiency and member experience.
Responsibilities
- Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
- Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
- Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
- Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
- Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
- Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team
Skills
- 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
- Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.)
- A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion
- Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more
- A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it
- Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
- High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking
- Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency
- Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
Benefits
- Equity
- Benefits
- Employer-covered health, dental, and insurance plan options
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
Company Overview