Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Product Designer on AI Builders, you’ll design the tools that enable users to create and deploy AI agents and workflows, balancing complex AI capabilities with user-friendly experiences.
Responsibilities
- You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators)
- You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences
- You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
- You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help
- You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization
- You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like
- You’ll have good judgment of when to ship: perfect is the enemy of good
Skills
- Education in Design, HCI, Interaction, or 5+ years equivalent industry experience
- Experience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applications
- AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows
- Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
- Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
- Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Company Overview
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.