Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Senior AI Engineer – ServiceNow Delivery Acceleration to design, build, and optimize AI-powered implementation solutions for ServiceNow professional services. The role involves collaborating with cross-functional teams to enhance delivery quality and customer experience while developing AI agent workflows and integrations.
Responsibilities
- Design and develop AI agent workflows that generate ServiceNow configurations, implementation plans, user stories, test scripts, and deployment artifacts from customer requirements
- Lead prompt engineering efforts for large language model–based solutions, including prompt chaining, structured output generation, evaluation frameworks, and iterative quality optimization
- Build reusable prompt libraries, templates, and orchestration patterns that embed implementation best practices and delivery standards into AI‑powered workflows
- Align AI solutions to the professional services lifecycle, ensuring outputs support scoping, estimation, delivery execution, and go‑live readiness
- Design integrations, APIs, and automation workflows that connect AI outputs with ServiceNow, internal delivery platforms, and enterprise systems
- Establish quality metrics for AI outputs, analyze performance trends, and drive continuous improvement across accuracy, rework, speed, and customer acceptance
- Collaborate with global cross‑functional teams in an agile, sprint‑based environment to deploy scalable, governed, and production‑ready AI capabilities
Skills
- 5+ years of experience in software engineering, AI/ML engineering, or technical consulting within enterprise software environments
- 2+ years of hands‑on experience building production solutions using large language models, prompt engineering, and AI agent frameworks
- Demonstrated expertise in prompt engineering techniques such as chain‑of‑thought reasoning, structured output generation, few‑shot/zero‑shot prompting, context management, and prompt evaluation
- Strong understanding of professional services, delivery operations, including how engagements are scoped, estimated, staffed, and delivered
- Experience with API design, system integration, and data pipelines that connect AI outputs to enterprise workflows
- Proficiency in Python, JavaScript, TypeScript, or similar languages used in AI engineering and automation
- Understanding of ServiceNow platform architecture, configuration patterns, and enterprise implementation approaches
- Strong communication skills with the ability to translate technical AI capabilities into clear business value for stakeholders
- Experience building autonomous implementation, code generation, or AI‑driven delivery acceleration solutions
- Familiarity with ServiceNow implementation methodologies and professional services best practices
- Experience with AI agent orchestration frameworks and multi‑step workflow automation
- Knowledge of responsible AI practices, validation frameworks, governance, and enterprise risk controls
- ServiceNow certifications such as CSA, CIS, or related credentials
- Experience with estimation platforms, resource management tools, or delivery automation systems
- Background in consulting or enterprise professional services environments
Benefits
- Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview