Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Senior Administrative Associate in Distribution Operations will manage the delivery of contracted services, ensuring compliance with SLAs and KPIs while supporting business products and customer relationships.
Responsibilities
- Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Supports business products by collaborating with vendors, customers, and other internal support groups
- Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc
- Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives
- Responsible for retaining and strengthening customer relationships which may include face to face customer service
- Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation
- May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network
- May operate powered industrial equipment
- Provides administrative or technical support to ensure effective on-going operations
- Applies knowledge of established processes and procedures to execute with excellence
- Requires full proficiency in a range of assignments gained through training and considerable experience
- Provides solutions to problems in situations that are atypical or infrequently occurring
- Takes a broad perspective to problems and spots new, less obvious solutions
- Identifies key issues and patterns from partial/conflicting data
- Completes work with a limited supervision
- Likely to act as an informal resource for colleague with less experience
Skills
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
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