Note: The job is a remote job and is open to candidates in USA. Grand Circle Corporation is hiring Remote Inbound Customer Service Agents to join their team. As a Traveler Advisor, you will be responsible for assisting confirmed Travelers with managing their itineraries through various functions, including taking inbound calls and providing comprehensive information about products and policies.
Responsibilities
- Handle a high volume of inbound calls; assisting customers with managing their reservation
- Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
- Taking escalated calls, deescalating calls in a customer centric environment
- Communicate comprehensive information to travelers, including details about our products and policies
- Document all customer interactions and call notes in assigned programs
- Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
- Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
- Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
- Attend all Team, Department, and Company meetings in a camera on environment
Skills
- 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
- Displayed proficiency in an unscripted environment
- 1+ years of experience working remotely (Preference to those who have started and trained remotely)
- Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
Benefits
- Annual incentive bonus
- Comprehensive and heavily subsidized medical, dental, and vision plans
- On-site gym access
- Holistic wellness sessions
- Group fitness classes
- Substantial Paid Time Off (PTO)
- 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day
- Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary
- 50% off our trips for you and a companion
- 25% for additional immediate family members
- Exclusive quarterly associate travel deals
- 401(k) with company match
- Life insurance
- Disability coverage
- Tuition assistance for both professional and personal development
- Opportunities for professional development through oversees travel
- Direct access to Pinnacle Leadership & Team Development
- FSA options
- Pet insurance
- Home & auto discounts
- Paid volunteer time off to give back to the community
Company Overview