Remote Quality Assurance Survey Specialist
Non-Emergency Medical Transportation (NEMT)
Remote – Must Reside in Kansas
Are you detail-oriented, compassionate, and passionate about improving customer experiences? We are seeking a Remote Quality Assurance Survey Specialist to help ensure the highest level of service for individuals utilizing Non-Emergency Medical Transportation (NEMT) services nationwide.
In this role, you will conduct outbound quality assurance surveys, document customer feedback, and help improve the transportation experience for members, clients, and healthcare partners. Your work will directly support service quality, accountability, and continuous improvement efforts within the NEMT industry. NEMT quality programs commonly focus on safety, reliability, communication, and service improvement initiatives.
What You'll Do
Conduct outbound quality assurance and satisfaction surveys with transportation members and clients
Accurately document survey responses and customer concerns
Escalate urgent concerns or service failures to leadership when appropriate
Maintain professionalism and empathy during all customer interactions
Ensure all documentation is completed thoroughly and accurately
Meet daily and weekly productivity and quality expectations
Maintain confidentiality and compliance with company policies and applicable regulations
What We're Looking For
Must reside in the state of Kansas
Previous call center, customer service, quality assurance, healthcare support, or survey experience preferred
Strong communication and active listening skills
Ability to handle sensitive conversations professionally and compassionately
Strong attention to detail and documentation accuracy
Comfortable working independently in a remote environment
Basic computer proficiency and ability to navigate multiple systems simultaneously
Reliable internet connection and dedicated workspace required
High school diploma or equivalent required
Preferred Qualifications
Experience in healthcare, Medicaid services, transportation coordination, or NEMT operations
Familiarity with QA processes, auditing, or customer satisfaction programs
Experience working remotely
What We Offer
Fully remote position
Opportunity to make a meaningful impact on access to healthcare services nationwide
Supportive and collaborative team environment
Paid training
Why This Role Matters
Non-Emergency Medical Transportation helps individuals access essential healthcare appointments and services when they may otherwise have no reliable transportation available. Quality assurance and member feedback play a critical role in improving safety, reliability, accountability, and overall patient experience within the NEMT industry.
If you're passionate about customer experience and want to help improve healthcare access for communities across the country, we'd love to hear from you.