As a champion for the health and well-being of our members and the communities we serve, careerzynith is a forward-thinking organization that seeks to optimize business processes and customer experiences. We're on the lookout for talented professionals like you to join our team in delivering exceptional service and making a meaningful impact in our community.
**About careerzynith**
careerzynith is a dynamic and innovative company that prides itself on being a champion for the health and well-being of our members and the communities we serve. Our team is the power behind that promise, and we're committed to delivering on it. As a member of our team, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
**Job Highlights**
* **Position:** Customer Service Representative - Work From Home
* **Company:** careerzynith
* **Start Date:** Immediate openings available
* **Compensation:** A competitive salary
* **Location:** Remote (within the state of Nebraska or immediate Omaha metro area)
**About the Role**
As a Customer Service Representative, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing exceptional service to our members. You'll be responsible for informing and educating our members, as well as serving as a member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training, and utilizing resources and tools, you'll serve as the expert to help navigate through the challenging world of insurance.
**Key Responsibilities**
* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
* Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
* Elevates sensitive customer requests when necessary
* Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
* Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability
**Essential Qualifications**
* High School Diploma or Equivalent
* Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
* Availability for training 9-12 weeks in length
**Preferred Qualifications**
* Basic medical/dental terminology and contract interpretation is a plus
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and other software applications
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development
* Ongoing training and education to stay current on industry trends and best practices
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
* Work from home anywhere in the state of Nebraska or local Omaha metro area
* Flexible work schedule with opportunities for remote work
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
* Competitive salary
* Comprehensive benefits package, including health benefits effective 1st of the month following start date
* Opportunities for professional growth and development
* Ongoing training and education to stay current on industry trends and best practices
**How to Apply**
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**Diversity, Equity, and Inclusion**
careerzynith strongly believes that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We're an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.