Note: The job is a remote job and is open to candidates in USA. FLS Connect, LLC is a premier strategic communications firm specializing in direct voter contact. As an Account Manager on the Client Services team, you will manage political and public affairs client accounts, ensuring high-impact communication programs and client satisfaction.
Responsibilities
- Serve as the primary point of contact for a portfolio of political/voter contact and public affairs/issue advocacy client accounts
- Build and maintain strong client relationships, ensuring consistent communication and satisfaction
- Plan, execute, and optimize multi-channel voter contact and issue advocacy programs
- Manage project timelines, budgets, and deliverables with precision
- Collaborate with internal teams to ensure seamless execution of services, including: Outbound/inbound calls, Digital and text-based outreach, Town hall events and conferencing, Data enhancement and cloud-based tools
- Oversee client onboarding, invoicing, and accounts receivable
- Draft and manage approval of scripts, messages, and campaign content
- Monitor performance metrics (KPIs), troubleshoot issues, and implement improvements
- Prepare and present detailed client reports and strategic recommendations
- Support proposal development and contribute to sales and marketing efforts
- Provide occasional support to internal teams, including mail production, QA, and help desk
Skills
- Bachelor's degree or equivalent professional experience
- Background or strong interest in: Politics, public affairs, government relations; Survey research, polling, digital or direct marketing
- 3+ years in account management, project management, or client services preferred
- Exceptional organizational and multitasking skills
- Strong written and verbal communication abilities
- High attention to detail and commitment to quality
- Self-motivated, action-oriented, and results-driven
- Proficient in Microsoft Office, especially Excel and Word
- Strong analytical and problem-solving skills
- Demonstrated integrity, professionalism, and a collaborative mindset
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