Note: The job is a remote job and is open to candidates in USA. Legal Aid of NorthWest Texas (LANWT) is a non-profit public interest law firm that provides high-quality, free civil legal services to low-income individuals and families. They are seeking a part-time Legal Aid Line Attorney to conduct telephone intake, provide legal advice, and make appropriate referrals for various civil legal matters.
Responsibilities
- Answer incoming calls in a professional and considerate manner
- Monitor the online intake portal and take appropriate action on the applications received thought the portal by integrating applications into the electronic case management system
- Conduct telephone intake by answering and returning applicant and client calls, conduct initial client screening and eligibility determination, including distinguishing emergency legal matters from non-emergency legal matters, fact gathering, follow-up investigation and case assignment
- Create a written summary of the applicant’s legal matter and advice, information, guidance or brief service provided
- Maintain knowledge of social service agencies and websites that can assist applicants and make appropriate referrals
- Develop and maintain knowledge of the pertinent areas of the law
- Participating in in-house training programs and staff meetings and activities
- Maintain a high degree of confidentiality and professionalism regarding client matters
- Maintain professionalism toward clients, visitors and other employees
- Adhere to program policies and procedures, including internal policies, as may be established
Skills
- Licensed to practice law in Texas
- Excellent verbal and written communication skills and excellent interpersonal skills
- Candidate must be detail oriented, efficient, organized and self-motivated
- Ability to interact professionally and courteously with individuals at all levels
- Excellent technology and computer skills required
- Ability to work independently and exercise good judgment while maintaining client confidentiality, integrity, and discretion in the performance of all duties
- Excellent attendance record
- Must maintain residency in the State of Texas for duration of employment
- Prior legal services, public interest, or volunteer experience serving low-income individuals
- Previously use of Microsoft Office products
- Fluent in Spanish – both verbal and written
Company Overview