Note: The job is a remote job and is open to candidates in USA. IMG (International Medical Group) is one of the world's top International Medical Insurance companies, helping individuals and companies of all sizes. They are looking for an International Customer Service Representative, referred to as an Assistance Coordinator, who will ensure excellent customer service through inbound and outbound communication regarding insurance inquiries and claims.
Responsibilities
- Answer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
- Provide professional and courteous outbound communication as instructed
- Document contact outcomes in customer relationship management tool
- Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
- Mentoring and helping new employees when asked
- Assist in special projects or tasks as needed
Skills
- 1 year of experience in a customer service role analyzing and solving internal and external customer issues
- Basic level of proficiency in Microsoft Office Suite software
- Professional interpersonal, written, and oral communication skills
- Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call
- Global geographical and cultural awareness
- Self-motivated with proven ability to maintain positive attitude
- Strong stress management and ability to work in a fast-paced environment
- Analytical and problem-solving skills
- Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required
Benefits
- Monthly performance bonus up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)
- Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
- 401k Plan with company match
- Paid Time Off
- Free Employee Parking
- Casual Dress Environment
- Tuition Reimbursement Plan
Company Overview
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. It was founded in 1990, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 501-1000 employees. Its website is https://www.imgeurope.co.uk/index.aspx.