Note: The job is a remote job and is open to candidates in USA. Attain Finance, under the Heights Finance brand, is seeking a Digital Operations Representative to enhance their digital customer experience. This role involves delivering exceptional service, managing customer interactions, and driving sales growth while ensuring compliance with regulatory guidelines.
Responsibilities
- Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism
- Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell
- Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings
- Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution
- Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence
- Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets
Skills
- Spanish fluency required (bilingual English/Spanish)
- High School diploma or equivalent required
- Customer Focus: A genuine desire to help others and provide top-tier service in every interaction
- Sales Mindset: Confidence in promoting products and services that meet customer needs
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly
- Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges
- Adaptability: Willingness to learn new systems and processes in a dynamic environment
- Team Player: A collaborative spirit with a desire to contribute to team success
- Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required
- College coursework or degree is a plus
Benefits
- Paid Time Off
- Medical
- Dental
- Vision and other voluntary coverages
- 401(K) program with company match, 30 days post hire, starting on the 1st of the month
- Employee Assistance Program
- Emergency Relief Fund
- Diversity and Inclusion Council
- Tuition Reimbursement
- Leadership Development Programs
- Potential to earn through the Monthly Bonus Program
Company Overview
Attain Finance offers consumer credit lending and personal loan services through multiple brands in the U.S. and Canada. It was founded in 1997, and is headquartered in California, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://attainfinance.com.