Note: The job is a remote job and is open to candidates in USA. Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter and grow faster. The Inside Sales Manager will lead a team of salespeople, driving the growth of the customer base and revenue by managing customer interactions and ensuring exceptional service throughout the sales process.
Responsibilities
- Signing up new customers to the Tekmetric platform and its addon products and services
- Servicing inbound demand from the time it enters the funnel all the way to close with a high level of activity (phone calls, emails, meetings, etc)
- Serving as a primary point of contact for potential customers as they interact with Tekmetric on their buying journey (i.e. introduction to our platform, booking demos, follow-ups after demo, etc…)
- Learning and transferring expert-level product knowledge on Tekmetric’s suite of products and service offerings
- Maintaining and refining information about prospects, shop locations, and deals/opportunities in our CRM
- Providing useful details to other members of the sales and support teams so they can deliver a tailored customer experience
- Collaborating and keeping active lines of communication with other company-wide roles that play a part in the customer journey
- Ensuring all potential customers receive exceptional service from start to finish
- Continuously build, train, and mentor a team of sales people to meet and exceed 100% of quota
- Work with sales leadership to define, track, and report on key performance indicators for your team
- Collaborate with Marketing, Sales, and Customer Success to build, update, and maintain workflows that enable your team to effectively grow our sales pipeline, engage with prospects, and ultimately help our team close more deals
- Interview, hire, and train new members of your team
- Meet regularly with your team to share feedback, provide coaching, and work with our operations team to consistently improve business processes that increase team performance
- Manage team-level activities in our CRM
- Share insights with other sales leadership counterparts to continue to optimize our team and scale our operations
Skills
- Minimum of 3 years of sales management experience with a total of 6 years or more of progressive sales experience
- Experience and expertise using and building workflows in a CRM system
- Strong and clear communicator - especially around planning, tactics and execution
- Proven track record of hiring and ramping your salespeople to quota
- Proven and demonstrated experience successfully coaching sales people
- Exceptional listening skills and empathy
- A strong sense of ownership and accountability
- Ability to manage your team remotely
- B2B SaaS experience preferred
- Salesforce preferred
- Comfort to manage team members both in person and remotely is preferred
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
Company Overview