Note: The job is a remote job and is open to candidates in USA. PRIME Education is seeking a high-performing Enterprise Account Manager to drive customer retention, expansion, and strategic growth across a portfolio of enterprise accounts. This role focuses on developing strong relationships with enterprise customers and collaborating with channel partners to drive measurable business outcomes.
Responsibilities
- Own and grow a portfolio of enterprise customer accounts through renewals, expansion, upsell, and cross-sell opportunities
- Develop and execute strategic account plans aligned with customer business objectives and technology initiatives
- Build trusted relationships with executive sponsors, IT leadership, engineering teams, procurement stakeholders, and operational decision makers
- Conduct business reviews, account planning sessions, and customer success discussions to identify growth opportunities and mitigate risk
- Maintain accurate forecasting, pipeline management, and account activity within Salesforce
- Develop and execute joint account plans with reseller partners, distributors, systems integrators, and managed service providers
- Conduct customer-facing meetings, discovery sessions, presentations, and business reviews alongside channel partner sales teams
- Build strong relationships with partner account managers, sales leaders, architects, and practice leaders to drive revenue growth
- Coordinate partner resources and internal teams to deliver a seamless customer experience throughout the sales lifecycle
- Drive partner engagement through account mapping, opportunity planning, pipeline reviews, and executive alignment activities
- Position and sell the company’s full portfolio of solutions, including software, hardware, subscriptions, services, and emerging offerings
- Identify opportunities to expand customer adoption across multiple product lines and solution areas
- Partner with Sales Engineering, Customer Success, Product Management, Marketing, and channel partners to articulate business value and technical differentiation
- Develop expansion strategies that increase customer value, strengthen retention, and drive long-term revenue growth
- Collaborate with networking OEMs, alliance partners, and technology providers to develop pipeline and create joint customer opportunities
- Leverage ecosystem relationships to increase market awareness, influence buying decisions, and improve win rates
- Maintain a strong understanding of enterprise networking architectures, wireless infrastructure, network operations, and connectivity challenges
- Participate in joint field activities, customer meetings, events, and partner engagements with strategic alliance partners
Skills
- Bachelor's degree or equivalent professional experience
- 5+ years of enterprise account management, strategic account management, or enterprise technology sales experience
- 3+ years of experience working within a channel sales ecosystem involving resellers, distributors, systems integrators, managed service providers, or strategic partners
- Proven success developing and executing joint account plans with channel partners
- Demonstrated success identifying and executing cross-sell, upsell, and expansion opportunities within enterprise accounts through joint account planning, customer engagement, and sales teaming with channel partner sales teams, distributors, and systems integrators
- Proven ability to manage complex enterprise sales cycles involving multiple stakeholders across customer, partner, and internal organizations
- Consistent history of achieving or exceeding revenue, retention, and growth targets
- Experience utilizing Salesforce or similar CRM platforms
- Strong presentation, communication, negotiation, and executive relationship-building skills
- Ability to travel as required to support customer and partner engagements
- Experience working for a technology vendor, OEM, or software company serving enterprise customers
Benefits
- Competitive salaries
- Robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits
- Flexible Spending Accounts (FSAs)
- A 401(k) with company match
- An Employee Stock Purchase Plan
- Flexible Time Off
- Volunteer Time Off
- Paid holidays
- Family building and caregiving support
- Generous Family Care and Parental leave
- Fitness Reimbursement
- Access to wellness programs
Company Overview