Note: The job is a remote job and is open to candidates in USA. RRD is a company that provides marketing, packaging, print, and business services to respected brands. They are seeking an E-Billing Analyst responsible for managing e-billing submissions and resolving related issues for law firm's clients, requiring excellent communication and customer service skills.
Responsibilities
- Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
- Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
- Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
- Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
- Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
- Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
Skills
- 1+ years of e-billing experience within a corporate law department or law firm
- Proven knowledge and experience with BillBlast
- Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports
- Strong reading comprehension, analytical and problem-solving skills
- Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands
- Able to influence/steer at a senior and executive level within and outside client groups
- Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
- Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker)
- Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance and other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime, shift differential, call-in, and/or stand-by pay
Company Overview