Note: The job is a remote job and is open to candidates in USA. Sisense is a leading AI-powered Analytics Platform as a Service that empowers product teams and developers. They are looking for a dynamic, technically minded, and business-savvy Commercial Customer Success Manager to manage their commercial-tier accounts on the US East Coast, helping customers leverage analytics solutions for deeper engagement and value.
Responsibilities
- Own and elevate our portfolio of commercial-tier accounts across the US East Coast
- Lead your customers down the path of analytics maturity
- Help them leverage Sisense's API-first ecosystem and composable architectures to drive deep user engagement
- Lower their total cost of ownership
- Capture new monetization opportunities
- Measure success through Net Revenue Retention (NRR), product adoption velocity, and customer advocacy conversion
- Identify and address customer needs
- Understand their business goals
- Align them with the company's solutions to drive value
- Manage contract renewals
- Navigate complex renewal discussions
- Manage communication both internally and externally
- Drive customer success by delivering measurable results
- Improve adoption
- Address challenges proactively
- Find innovative solutions to challenges while managing your customers
- Collaborate and open to feedback
- Demonstrate initiative and a desire to learn and continuously improve
Skills
- Minimum of 1-3 years of experience as a CSM, with a proven track record of supporting small/mid-scale, commercial-level clients
- Proven ability to build and maintain strong, multi-level client relationships, including executive-level engagement
- Experience working with quarterly or annual targets, and consistently achieving or exceeding performance goals
- Proven ability to identify and capitalize on up-sell and cross-sell opportunities, driving additional value for customers
- Strong experience in renewal planning and execution, ensuring long-term customer retention and growth
- Strong project management skills with the ability to manage and deliver complex technical products and solutions
- Demonstrated ability to collaborate cross-functionally with teams (such as product, support, and engineering) to address complex technical issues and customer requests
- Superior critical thinking, decision-making, and problem-solving skills, with a focus on finding solutions to challenges
- Customer-centric mindset with a commitment to customer satisfaction and delight, driving value and long-term success for clients
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities effectively
- A results-driven approach, with a focus on continuous improvement and learning
- For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time
- Ideally, experience in Business Intelligence (BI) solution implementations or similar technical solutions
Benefits
- A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
- This position may be considered a promotional opportunity.
Company Overview