Key Job Details:
- Position: Remote Customer Service Specialist - Medicaid & Provider Support
- Compensation: Competitive Salary
- Location: Remote
- Company: Workwarp (Partnering with Aeetna)
- Start Date: Immediate openings available
As a Remote Customer Service Specialist, you will be the voice of Aeetna, providing essential support to Medicaid members and healthcare providers. You'll handle inbound calls, addressing inquiries related to benefits, eligibility, services, prior authorization, and more. We're committed to delivering exceptional customer experiences, and strong communication skills are key to success.
Responsibilities:
- Respond to inbound calls from members and providers, providing accurate and helpful information regarding benefits, eligibility, services, prior authorization, and program details.
- Maintain a reliable internet connection with a secure Ethernet link. Wi-Fi is not permitted.
- The organization provides necessary hardware and comprehensive training.
Required Skills & Qualifications:
- Excellent verbal and written communication skills, with the ability to meet performance standards, attendance requirements, and call quality objectives.
- Must have a dedicated home workspace and be able to work independently.
Preferred Skills:
- Experience working in a call center environment.
- Familiarity with Medicaid and federal health insurance programs.
Employee Benefits:
- Comprehensive health, dental, and vision insurance plans.
- Wellness programs and resources to support a healthy lifestyle.
- 401(k) plan with company match for retirement savings.
- Life insurance options.
- Short-term and long-term disability coverage.
- Paid time off, including vacation, personal days, and sick leave.
- Tuition assistance programs.
- Employee Assistance Program (EAP) for confidential support.
- Flexible work arrangements, where applicable.
- Professional development opportunities through training and workshops.
- Discounts on Aeetna products and services, as well as partner discounts.
- Wellness reimbursements for health-related expenses.
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