[Remote] Client Account Support Analyst

Note: The job is a remote job and is open to candidates in USA. Mindlance is a company that focuses on providing client services, and they are seeking a Client Account Support Analyst. The role involves delivering professional support services, responding to client inquiries, and coordinating with account managers to ensure client satisfaction and business opportunities.

Responsibilities

• Delivers professional activities in the Client Services job family
• Responsible for providing client support in the areas of service, maintenance and penetration
• Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
• Coordinates with account manager to ensure needs are met and potential problems are averted
• Keeps account manager informed of account status and opportunities for expanded business
• May make on-site presentations to existing and prospective clients to educate and inform on products
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
• Provides standard professional advice and creates initial reports/analyses for review
• May provide guidance, coaching, and direction to more junior members of the team in Client Account Support

Skills

• Delivers professional activities in the Client Services job family
• Responsible for providing client support in the areas of service, maintenance and penetration
• Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
• Coordinates with account manager to ensure needs are met and potential problems are averted
• Keeps account manager informed of account status and opportunities for expanded business
• May make on-site presentations to existing and prospective clients to educate and inform on products
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
• Provides standard professional advice and creates initial reports/analyses for review
• May provide guidance, coaching, and direction to more junior members of the team in Client Account Support

Benefits

• Equipment will be issued.

Company Overview

Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services It was founded in 1999, and is headquartered in Union, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.mindlance.com.

Company H1B Sponsorship

Mindlance has a track record of offering H1B sponsorships, with 20 in 2026, 71 in 2025, 53 in 2024, 37 in 2023, 72 in 2022, 36 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.