Note: The job is a remote job and is open to candidates in USA. MyVenue is a company focused on providing point-of-sale solutions, and they are seeking an Account Manager to manage and maintain strong relationships with customers. The role involves identifying customer needs, collaborating with internal teams, and ensuring high levels of customer satisfaction.
Responsibilities
- Build and maintain strong relationships with MyVenue customers and develop a deep understanding of the MyVenue product
- Collaborate with internal teams (Development, QA, Product Delivery, Venue Success, and Field Services) to troubleshoot issues, propose workarounds, and support bug fixes and product improvements
- Communicate effectively with venues and stakeholders, while documenting, understanding, and helping resolve venue issues and special requirements
Skills
- High proficiency in networking, relationships and understanding complex situations
- High proficiency in verbal and written communication
- High proficiency in establishing and building trusted relation
- Bachelor's in business administration or any relevant degree
- Experience in the IT & SaaS industry would be an advantage but is not essential
- Understanding of the Stadium, Arena and Event driven point of sale sector
Company Overview