Note: The job is a remote job and is open to candidates in USA. Avero is a technology partner for the hospitality industry, empowering professionals with the tools they need to enhance their businesses. They are seeking an Account Manager to manage customer relationships, drive sales strategies, and collaborate with cross-functional teams to deliver excellent service and solutions. The role involves engaging with customers, developing expansion strategies, and ensuring operational excellence.
Responsibilities
- Work with the Global Account Manager to identify, develop, and execute on account sales strategies across assigned accounts in your book of business
- Serve as single point of contact for business development within assigned accounts. You will own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for customer sales
- Engage with customers to understand their needs and deliver results
- Develop and execute expansion strategies to meet quota
- Work with Customer Success and Customer Support to gather strategic results and organize sales presentations
- Communicate effectively with the customer success team to create and close on conversion, upgrade, and expansion opportunities
- Maintain a growth mentality and seek constant skill improvement and knowledge gain while working collaboratively with peers
- Ensure our customers receive the highest level of sales and operational excellence
- Stay ahead of industry trends, competitive activity, and customer opportunities and suggest new ways to increase sales
Skills
- 2+ years of experience in sales/account management roles, preferably in the hospitality SaaS company industry
- Strong knowledge of the hospitality industry, vertical specialization a plus (Hotels, Restaurants, and Casinos)
- The ability to sell an app and tech-based platform
- Able to multi-task, prioritize and manage time effectively and have the ability to build relationships at all organizational levels
- Excellent listening and presentation skills with experience presenting to C-Level and technology leaders
- Demonstrated performance in meeting and exceeding sales quotas in a SaaS environment
- In-depth knowledge of the Avero platform and Salesforce/CRM a plus
- Ability to travel both domestic and internationally
- Ability to actively listen and manage conflict resolution
Benefits
- Employer-sponsored benefits package including Health, Dental and Vision insurance.
- Health Savings Account with contributions from Avero quarterly!
- Medical and Dependent Care Flexible Spending Accounts
- Company Paid Disability, Life Insurance and AD&D
- Commuter Benefits (for those in NYC!)
- 401k and Company Match
- Parental Leave
- ClassPass Discounts
- Equity in the company – all employees have a stake in our growth!
Company Overview