Note: The job is a remote job and is open to candidates in USA. GovDeals is an online marketplace specializing in government surplus and unclaimed property. The Account Manager will serve as the primary point of contact for government and public-sector clients, providing exceptional service and strategic guidance to ensure client success and retention.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of government and public‑sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention
- Provide comprehensive training and onboarding—onsite and remotely—via phone, email, and virtual platforms to ensure clients are confident and effective in using the GovDeals auction marketplace
- Drive increased client utilization and performance through regular follow-ups, proactive outreach, and consultative recommendations that help clients maximize auction outcomes and revenue
- Collaborate closely with Territory Business Development Manager to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats
- Represent GovDeals at conferences, trade shows, and industry events, engaging with current and prospective clients and reinforcing GovDeals’ position as a trusted leader in government asset disposition
- Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions
- Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand
- Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth
- Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies
- Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector
Skills
- Minimum of 1+ years of hands-on experience in account management, customer success, client services, or a related client-facing role, preferably within a technology-enabled or service-based environment
- Strong ability to build, maintain, and grow long-term relationships with government and public-sector clients through trust, responsiveness, and consultative engagement
- Excellent written and verbal communication skills, with the ability to deliver effective training, conduct professional presentations, and clearly articulate platform value to diverse audiences
- Experience managing an assigned book of business, identifying growth opportunities, increasing utilization, and re-engaging inactive or underperforming accounts
- Ability to work collaboratively with sales and internal partners to support new client acquisition, protect existing accounts, and deliver a seamless client experience
- Comfortable using web-based platforms, online marketplaces, CRM systems, and standard business software including email, word processing, spreadsheets, and internet tools
- Strong eye for detail when reviewing auction listings, asset descriptions, and images to ensure accuracy, quality standards, and best practices are met
- Highly self-motivated with the ability to manage a remote workload, prioritize competing demands, and maintain productivity with minimal supervision
- Capable of providing hands-on assistance including asset cataloging, gathering descriptions, and photographing items in indoor and outdoor environments and varying weather conditions
- Willing and able to travel approximately 60% of the time within the assigned territory to support client needs and attend industry events
- Comfortable navigating changing client needs, environments, and priorities while maintaining a solution-oriented, service-focused approach
- Demonstrates professionalism, credibility, and sound judgment when interacting with government entities, public-sector stakeholders, and the general public
- Must have a valid driver's license, a clean driving record, and reliable access to high-speed internet and cellular service for remote and field work
- This is a remote position that requires you to have a quiet, distraction-free workspace or home office. You will also need to travel to client sites and provide onsite services both indoors and outdoors, sometimes in various weather conditions
- Extensive travel is required and may include frequent overnight stays and extended periods away from the primary work location (50% or more)
- Associate's degree preferred. Prior coursework or experience related to business, public administration, sales, or customer service is a plus
- Experience working with government agencies, municipalities, school districts, or other public-sector organizations is strongly preferred, with an understanding of their processes, compliance considerations, and stakeholder dynamics
- Prior experience in a role requiring frequent travel, onsite client engagement, or field-based support is highly desirable
Benefits
- Commission
- Competitive wages
- Healthcare (medical, dental, vision, prescription drugs, FSAs)
- 401(k) plan
- Paid time off (PTO) and holidays
- Paid parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Professional development and tuition assistance
Company Overview