Company: Qualfon
Job description: OVERVIEWMust live in the State of North CarolinaLicensed Insurance Agent - Customer Service – Property and Casualty or Personal LinesQualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client’s members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.Hourly pay rate – $22.50Our Mission:Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon Care Coaches’ program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Paid time off
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon is dedicated to ensuring all team members have Fun@Work!
- In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.
- Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
- Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
- Understand members’ life events that may offer sales cues
- Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
- Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
- Adhere to performance metrics and quality standards
- Our Representatives are experts in recommending excellent solutions.
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
- Upload speed of 5 Mbps; Download speed of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- Qualfon will provide all or some of the equipment needed based on the employees' request.
- You must reside in the state of Texas.
- Active Resident Property and Casualty or Personal Lines License
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- High School diploma or GED required
- Veterans and their family members are encouraged to apply
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Expected salary:
Location: North Carolina
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