**Join arenaflex, a leading inbound call center, and become a valued member of our Operations team!**
Are you a highly motivated, production-driven, and team-oriented individual looking for a part-time opportunity that offers flexibility and growth potential? Look no further! arenaflex is seeking a Customer Service Representative (CSR) to join our team and provide exceptional customer service to our clients. As a CSR, you will be the face of arenaflex, and your positive attitude, technical expertise, and empathy will make a significant difference in the lives of our customers.
**About arenaflex**
arenaflex is an inbound call center focused on customer service and benefits compliance, serving over 1000 clients across various industries. We are proud to have been awarded the Great Place to Work designation twice, recognizing our commitment to creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals to join our Operations team.
**Job Summary**
We are seeking a part-time Customer Service Representative to work approximately 3-29 hours per week in a remote setting. As a CSR, you will be responsible for providing positive customer service, technical expertise, and empathy to customers during the claim process. You will also be required to collect and document claim details, identify and resolve customer issues, and adhere to clients-specific handling instructions.
**Key Responsibilities**
* Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
* Offer empathy and support to customers during the claim process.
* Collect and document all claim details provided by the customer into the claim accurately.
* Identify and resolve customer issues by adhering to clients-specific handling instructions.
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
* Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
* Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
* Successfully demonstrates arenaflex's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports.
+ Ability to write routine correspondence and detailed accident descriptions.
+ Ability to project a confident, clear, and professional telephone presence.
+ Ability to provide feedback verbally and written in a positive, professional manner.
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
+ Ability to type at least 40wpm.
**Education and Experience**
* High School Diploma or general education degree (GED) required.
* 1-2 years of quality assurance experience preferred.
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
* Ethernet connection is not required, however strongly recommended.
* Must be on a private network, not allowed to work in public locations.
* No VPNs are allowed, as logins must happen in the US.
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week: Ancillary Benefits Eligible 1st day of month following 60 days of employment, including Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week: Ancillary Benefits Eligible 1st day of month following 60 days of employment, including Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join arenaflex?**
* Flexible part-time schedule to accommodate your needs
* Opportunity to work from home in a remote setting
* Competitive compensation and benefits package
* Chance to grow and develop your skills in a dynamic and supportive environment
* Join a team that values customer service, teamwork, and continuous improvement
**How to Apply**
If you are a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth potential, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.
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