L4 Systems Engineer; US Remote - MSP

Position: L4 Systems Engineer (US Remote - MSP) Location: Bolton The Senior Systems Engineer (L4) at GXA is the technical backbone of IT service delivery—proactive, client-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through complex challenges with confidence and clarity. The Sr. SE shows up as a trusted Subject Matter Expert (SME) and technical leader, embodying GXA’s mission to make IT a strategic enabler for business growth while delivering world-class service. Core Identity • Proactive Leader: Anticipates client needs, prevents issues before they surface, and drives alignment with best practices. • Client Advocate: Engages directly with business leaders, translating technical solutions into business outcomes, ensuring technology empowers growth. • Technical Authority: Acts as escalation point and SME for advanced systems, serving as the “go-to” engineer for the toughest challenges. • Mentor & Guide: Develops junior engineers, building team capacity, confidence, and professionalism. • GXA Ambassador: Embodies GXA’s purpose‑driven values—delivering exceptional IT service while creating a lasting positive impact locally and globally. Primary Responsibilities • Technical Leadership • Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on‑premises). • Provides top‑level escalation support, resolving complex technical issues with urgency and precision. • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards. • Client Engagement • Serves as a technical advisor and trusted SME in client interactions. • Builds confidence with C‑levels and decision‑makers by connecting technical recommendations to business goals. • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting. • Team Development • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence. • Models proactive problem‑solving and accountability in all interactions. • Contributes to playbook and process development, enabling scalable and repeatable technical success. Key Traits (MUSTS) • 8+ years of experience in a similar MSP environment. • Demonstrated passion for excellent customer service . • Strong ability to prioritize, follow through, and take initiative without supervision. • Resilient under pressure—adept at handling escalations calmly and effectively. • Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates. • Collaborative mindset—works well in a fast‑paced team environment. • Relevant certifications (MCSE, CCNA, AWS Sys Ops) preferred. • Reliable transportation for on‑site client visits. Technical Expertise (MUSTS) • Advanced experience with virtualization environments . • Senior‑level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory . • Strong networking background in design, configuration, and troubleshooting . • Advanced troubleshooting and problem isolation skills for complex issues. • Solid grasp of support tools, service delivery processes, and ITSM methodologies. • Typing and documentation skills for accurate and efficient service ticketing. Professional Growth (WANTS) • Ongoing pursuit of advanced IT certifications: Microsoft (Azure, Security, 365), Cisco (CCNA/CCNP), ISC2 (SSCP/CISSP). • Active learner—stays ahead of emerging technologies and evolving best practices. • Aspires to move into architectural and leadership roles, further elevating client strategy and GXA’s service excellence. How They Show Up at GXA • With Clients: Confident, calm, and professional—able to simplify the complex, inspire confidence, and align technology to business outcomes. • With the Team: A natural mentor and problem‑solver who raises the bar for everyone. • For the Company: A proactive contributor to GXA’s mission of transforming IT into a growth driver for SMBs, while living out GXA’s value of service beyond self —delivering excellence to clients and impact to communities worldwide. Benefits Available • Health Care Plan (Medical, Dental & Vision) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Auxiliary Benefit Offerings (Legal Shield/Aflac) #J-18808-Ljbffr