**Job Description:**
Join arenaflex's Patient Customer Service Team and Make a Difference in Patients' Lives
Are you passionate about delivering exceptional customer experiences and seeking a career where you can grow and learn? Look no further than arenaflex, a leading healthcare company dedicated to revolutionizing the patient experience. We're seeking energetic and empathetic Customer Service Support Representatives to join our Patient Billing Customer Service team, working remotely from the comfort of your own home.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company that's committed to delivering high-quality patient care and exceptional customer experiences. Our Patient Billing Customer Service team is at the forefront of this mission, working tirelessly to resolve patient billing inquiries and provide personalized support. As a valued member of our team, you'll have the opportunity to make a real difference in patients' lives and contribute to our company's mission to improve healthcare outcomes.
**Responsibilities**
As a Customer Service Support Representative, you'll be responsible for:
* Answering 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers
* Initiating payment plans for patients with outstanding balances
* Utilizing multiple resources to resolve patient inquiries while on the phone
* Maintaining performance goals and becoming proficient with processes after completing a structured training program
* Collaborating with team members to achieve shared goals and objectives
* Providing exceptional customer service and support to patients and healthcare providers
**Why Join arenaflex?**
* **Remote work opportunity**: Work from the comfort of your own home and enjoy a better work-life balance
* **Quarterly variable bonus potential**: Earn bonuses based on your performance and contributions to the team
* **Generous paid time off**: Enjoy a comprehensive paid time off policy that allows you to recharge and relax
* **Medical, Vision, and Dental Insurance Options**: Choose from a range of insurance plans to suit your needs
* **Flexible Spending Accounts**: Take advantage of flexible spending accounts to save for healthcare expenses and other qualified costs
* **401(k) and Employee Stock Purchase Plans**: Invest in your future with our retirement savings plans
* **No Charge Lab Testing**: Enjoy access to lab testing services at no cost to you
* **Fitness Reimbursement Program**: Get reimbursed for fitness expenses to support your physical and mental well-being
**Technical Requirements**
* **Internet download speed**: Ensure a minimum internet download speed of 50 megabytes per second
* **No satellite internet**: Use a reliable internet connection that's not satellite-based
* **Equipment connection**: Connect your equipment to your router/modem using an Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspots)
**Qualifications**
* **High School Diploma or equivalent**: Meet the minimum educational requirement
* **Previous medical and/or call center experience**: A plus, but not required
**Shift and Schedule**
* **Monday-Friday**: Work a standard Monday-to-Friday schedule
* **11am-8pm EST**: Enjoy a 9-hour shift with a 2nd shift differential pay for EST
* **Training hours**: During training, work 9am-6pm EST
**Application Window**
* **Closes on 5/27/2025**: Apply before the deadline to be considered for this exciting opportunity
**Pay Range**
* **$15.25-$16.00 an hour**: Earn a competitive hourly rate, or state/local minimum wage if higher
**Benefits**
* **Comprehensive benefits**: Eligible employees receive medical, dental, vision, life, STD/LTD, 401(k), paid time off, and tuition reimbursement
* **Casual, PRN & Part Time employees**: Eligible for the 401(k) Plan only
**Equal Opportunity Employer**
* **arenaflex is proud to be an Equal Opportunity Employer**: We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind
* **Qualified applicants**: Receive consideration for employment without regard to race, religion, color, national origin, sex, family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic
**Accessibility and Privacy**
* **Accessibility site**: Visit our accessibility site for assistance with online tools and accommodations
* **Privacy Statement**: Review our Privacy Statement to learn more about how we collect and store your personal data
**Apply Now!**
Ready to join arenaflex's Patient Customer Service team and make a difference in patients' lives? Click the link below to apply:
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